EHarmony is a dating app, that uses scientific techniques to match the users with their potential partners based on their interests. The app uses a subscription-based model, where the users pay for a selected period and use the app’s premium features. However, sometimes users are not satisfied with the EHarmony app and might demand a refund, this article features different ways through which you might get your money back. However, EHarmony does not hand out refunds that easily, there are several criteria for refund and it is only available for the selected area in the US.
You can only get your refund if you apply for it within 3 days of your subscription. There are different methods through which you can apply for a refund from eHarmony.
How to Get Your eHarmony Refund?
eHarmony provides a free trial, where the users can check out the app and its features. The free trial contains the main features of the dating site, whereas, the advanced features are available only to the premium subscription members.
So, it is advisable that you first go through the free-trial experience and then get a premium subscription-based on that. The refund policy of eHarmony is not so flexible and you could have a hard time getting it, the refund is only available in the selected areas.
There are some ways through which you can apply for a refund, it could be done either through e-mail or a postal letter.
Request eHarmony Refund Through E-Mail
You can get your eHarmony refund easily through E-mail, keep in mind that you need to apply for the refund within 3 days of your subscription. The steps to get a refund are:
- You need to write a proper e-mail with a subject that you are not satisfied with the services of eHarmony and need your subscription revoked.
- It is important to include your eHarmony account information in the mail, also do not forget to mention your registered E-mail Id associated with eHarmony.
- Do not forget to send the E-mail before the third day’s midnight and send your mail to subscriptions@eharmony.com.
Request eHarmony Refund Through Letter
You can also use the old school method of sending a letter through the mail, you can send the letter via post or telegram and mention your details in it. Follow the below-given steps:
- Write a letter and give a detailed description of how you do not want to continue with the eHarmony subscription further.
- Mention the Time, Date, E-mail address, and other information related to your eHarmony account, and also provide your signature.
- Post the letter to the address: eHarmony, Inc., Attn: Cancellations, P.O. Box 241810, Los Angeles, CA 90024 USA
What is the eHarmony Guarantee?
eHarmony guarantee is the feature that provides its users the option to renew their subscription for three more months if they couldn’t find a potential match. The easiest way to explain this is that if the users are unable to get the worth of their money and aren’t satisfied with the subscription, then they get an extra 3 months of free subscription. However, there are some things that you need to keep in mind, which are:
- You can only redeem the extended guarantee by contacting customer care through any means such as text, mail, etc.
- Refund is available only up to 3 days after the subscription, that too in selected areas.
- The guarantee could only be extended once and after the 3 months is over then you might want to prefer other dating websites that might be suitable for you.
How Long Does It Take to Get Your Refund Back?
If you qualify for a refund and fulfill all the criteria, then it might take at least 10-15 days to get your refund. The time calculation will be done after cancellation letter date or mail.
Conclusion
The refund policy of eHarmony is strict, and there is no possible way to get a refund, however, the users might get an extension of three months if they are dissatisfied with the services. There is only a 3-day window from the date of subscription that may allow users of some specific areas to get a possible refund.
FAQs
1. In which selected areas is refund available?
Ans. The refund is available in these selected states: Arizona, New York, Rhode Island, Minnesota, Illinois, California, Connecticut, Iowa, North Carolina, Ohio, and Wisconsin.
2. What happens if we cancel the eHarmony subscription before the subscription expires?
Ans. After canceling the subscription, the user details and the subscription period is over, and you cannot renew it. You might have to get a new subscription in this case.
