Sky is a British telecommunication and broadcasting company. They provide a variety of services, including television internet services, and fixed-mobile services to consumers in the United Kingdom. Their subscribers get to enjoy the best of news, entertainment, sports, and original drama content. They also have a technology that lets their subscribers access other online streaming platforms, including Netflix. However, quite a number of complaints have been noticed, saying that the Netflix app has refused to start on the various Sky TV devices. If you are here because your Netflix app is not working on your Sky TV, we have gathered some information on the possible causes and solutions to the problem.
Possible Causes
If your Netflix is not working on Sky, the below points may be the cause;
- Outdated Netflix version
- Netflix error codes
- Temporary app glitches
Outdated Netflix Version
If your screen starts to show “call for an upgrade”, it means that your Netflix app is outdated and is not among your apps section. Most devices do not support outdated software applications so, an outdated Netflix app will most definitely not work on your Sky.
Netflix Error Codes
These kinds of codes usually consist of numbers and letters. If your screen displays an error code whenever you try to start Netflix on your Sky, it is possible that Netflix may be having some server issues and not due to your Sky. It could also mean that there is a connection problem that is preventing your device from reaching Netflix. It could take a while for the error code to go away, but it is probably why your Netflix won’t come on or work.
Temporary App Glitches
If your Netflix isn’t working on Sky, it could be due to a temporary app glitch. The Netflix software app may be experiencing some technical difficulties, which could be preventing your Netflix app from functioning properly.
Solutions of the problem:
Troubleshooting Solutions
If you are experiencing any of the above problems related to your Netflix not coming on, you can try some of the troubleshooting solutions below;
Update Your Netflix App
To update your Netflix app on your Sky, follow these steps; Press “Home” on your Sky remote> Settings> System info> System version> Setup> Software download. The download of the updated software should start. DO NOT tamper with your TV screen until your download is complete. When the download has been completed, press standby on your remote to turn off your Sky device, then it will automatically restart. Once your screen comes on, follow the notifications given on the screen if any, the press “home”. Make sure that the software update was successful by going to your settings. Once confirmed, you can turn on your Netflix app and resume streaming.
Fix Netflix Error Codes
When these codes are displayed on your screen, you can go to the Netflix help center where you will be given instructions on what to do concerning the error codes. You can access the help center by clicking on the profile icon on your Netflix app, click on “Help” and then select “Help Center”, or by going to https://help.netflix.com/en. Follow the steps displayed on the screen to solve the problem.
Temporary App Glitch
You can handle a temporary Netflix app glitch by either resetting your Netflix app or deleting and reinstalling your Netflix app on your Sky. Refreshing your Netflix app can help restart your app and in clearing the app cache. You may have to log into your account again. If none of this help, it may be a temporary server problem and you will have to wait for a while.
Troubleshooting solutions for your Netflix app not working on your Sky are quite easy and can be done by oneself at home. If none of the above solutions help in rectifying your problem, you can always contact Sky help center by calling 0333 7591 018 or by going to https://www.sky.com/help/home.
Conclusion
The article very clearly mentions the possible causes and solutions associated with it .
Frequently asked questions
- How Do I Refresh My Netflix on Sky?
To refresh Netflix on your Sky device, on your Sky remote, click Home> Settings> Press 0, 0, 1> Select “access installer menu”> Apps> Refresh all apps. You will get a message that says your apps are being refreshed. Then click on “Dismiss” to return to your normal viewing screen.
- How Do I Reboot My Sky box?
To reboot your Sky box, turn off Sky box> Turn off all devices connected to the Sky box> Leave the Sky box and other devices turned off for a few minutes> Switch your Sky box back on and all connected devices.
- How Do I Unfreeze Netflix on Sky?
To unfreeze the Netflix app on your Sky, leave the app by clicking the home button on your Sky remote> login to another app> exit the app. Re-login to the Netflix app.
