Netflix is Not Working- How To Fix?

Netflix is Not Working


“Netflix and Chill” is what we are stuck within in present times. After food, Netflix is the only thing that enlightens the mood of all of us. Netflix is nothing but an online streaming platform. The platform showcases several movies, television shows, and original creations of Netflix itself. During the Covid-19 pandemic, we were stuck at home and probably watching Netflix for more than 10 to 12 hours a day. Whenever we think about having a movie date with someone special at home, or a night stay with friends, Netflix is what comes into our minds. But what if your Netflix is Not Working?

This is a situation that no one will want to happen. But if it did, then what are the solutions? It’s okay because this post will bring you all the answers. So if your Netflix is not working then keep reading the article. 

Netflix is Not Working 

Netflix is everybody’s top choice when it comes to watching movies and TV serials. Being the favorite platform of streaming there can be problems with it also. Many things can cause issues and stop Netflix from working. Some solutions that you can try performing so that your Netflix could work are shown below:- 

  1. Updating your app. 
  2. Checking the internet connectivity.
  3. Re-fixing the Wi-Fi router.
  4. Updating the device software.
  5. Restarting the device.
  6. Clearing the cache files.
  7. Closing, and re-opening the Netflix app.
  8. Deleting and Reinstalling Netflix.

Why Is My Netflix Not Working? 

Before searching for the solution, you should start searching for what is creating the problem. When you know what the problem is, then the solution comes out automatically. So if your Netflix is not working, you should check what the problem is. Some common problems that occur with Netflix and stop it from working are mentioned below:-

  • Internet connection issue
  • Netflix down
  • Subscription updates
  • Netflix settings issue
  • Unwanted and Unknown Errors
  • Issues with location settings

Netflix Not Working: How To Fix?

To fix the problem of Netflix not working, you can try the solutions mentioned below step by step:- 

  1. Updating Netflix
  • Go to the start menu
  • Open the Microsoft store
  • Click on the three dots visible in the top right corner. 
  • Now click on download and updates
  • Click on Netflix
  • It will show you the new update available. 
  • Click on an update. 
  1. Reset Netflix
  • Go to the start menu.
  • Open your settings.
  • Select the option of “Apps”
  • Now click on “Apps & features”
  • Scroll down and select Netflix
  • Click on “Advanced Options”
  • Now, click on “Terminate” and then click on “Reset”
  1. Clearing Cache 
  • Go to the start menu.
  • Click on settings.
  • Choose the option of “Apps”
  • Scroll down to find Netflix and click on it.
  • Select the option of “Clear Cache”

Netflix Not Working On Smart TV

If you have Netflix on your Smart TV and it is not working, then maybe it is frozen or it keeps freezing, maybe there can be some type of error, or maybe it is not opening at all. To solve the problems follow the steps mentioned below:- 

  1. Unplugging the TV
  • Unplug the main source of your television.
  • Wait for 1 minute. 
  • Plug-in the power source.
  • Start your TV.
  1. Unplugging all devices
  • Unplug the main power source of the television. 
  • Unplug the modem
  • Unplug the source wire of the Wi-Fi router. 
  • Wait for 1 minute.
  • Plug all of them in again. 
  • Start your TV. 
  1. Software update
  • Click on the home button.
  • Select Settings.
  • Click on “Support”.
  • Click on the option of “Software Update”.
  • Click on “Update Now”.

Netflix Sound Not Working 

If your Netflix sound is not working then you should try following the steps mentioned below:- 

  1. Resetting Playback Settings
  • Open the Netflix application.
  • Go to the settings. 
  • Select the option of “Playback Settings”.
  • Click on “Automatically”. 
  1. Restart Netflix.
  2. Update Netflix. 
  3. Clear the cache of your Netflix.
  4. Update your device software.
  5. Restart your device.

Netflix Not Opening 

If your Netflix is not opening on your device then you should try the steps mentioned below:- 

  1. Reinstalling Netflix.
  2. Creating a new account on Netflix.
  3. Using another device to stream 
  4. Rebooting your device.


In conclusion, Netflix is a favorite of all of us. Being the best streaming site for movies and TV shows, it sometimes stops working. No need to stress out in these situations, you can apply all the solutions mentioned in this post. It will for sure start working as it was normal. Enjoy your streams!


  1. Why does my Netflix keep stopping? 

If Netflix keeps stopping while streaming movies and TV shows, then the problem is with your internet connection. Check your internet connection and restart Netflix. If you run Netflix on Wi-Fi, then check the connectivity of your Wi-Fi router. 

  1. Why does Netflix crash on my iPhone? 

If you want to stream Netflix smoothly, then you need to have a strong and reliable network connection. After ensuring that your network is okay, your Netflix will not crash anymore. 

  1. How do you fix it when Netflix is not loading? 

If your Netflix is loading but not starting, then you should try restarting your device and Netflix as well. You should also check your internet connection and reboot your router.

Netflix is Not Working- How To Fix?

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