Mercari is a Japanese E-commerce industry that enables buying and selling online. It was founded by Shintaro Yamada on 1st February 2013(9 years ago). Eight years ago (2014), Mercari spread out to the United States. In 2016, Mercari spread out to the United Kingdom. Mercari’s official website is mercari.com. let’s know the reasons why Mercari Account is Suspended
To ease trading, Mercari has a mobile app for Android and iOS devices which were launched in July 2013. In preparation for the app launching in the United States, Mercari opened an office located in San Francisco and the mobile app was launched in 2014. Mercari’s office in London was launched in January 2016 but in December 2018, the office was dissolved for a temporary retreat as announced by Mercari.
The Mercari app enables users to buy and sell easily using their phones. The Mercari app in Japan is popular because it has a unique system of shipping items from the local stores in agreement with Japan Post and Yamato Transport. Mercari in the United States works together with FedEx, USPS, and UPS allowing its users to print shipping labels. Each day, the number of buyers and sellers on Mercari increases. It is frustrating to see that your account has been suspended but you should not give up because if you carefully read and follow the steps in this article, then you will know why your account was suspended, what options you have to recover your account and you will know how to recover your account.
Why Was My Mercari Account Suspended?
Many activities can get your mercari account suspended. Generally, many people don’t read the Terms of Service before joining an online platform because it is too long. Without reading the terms of service, you can unknowingly violate the rules that guide the system. Any form of violation will cause your account to be suspended.
If you do the below, your account will be suspended:
• Behave in an illegal manner
• List or sell illegal items
• Go against the terms of service several times
• Have doubtful activity on your account
Behave In An Illegal Manner
Mercari has set down rules guiding a user’s behavior. Below are the illegal manners:
• Doing things that promote violence, discrimination, anger, or hatred
• Posting dishonest, improper, sexual, or offensive content.
• Disobeying any local, state, national, or international laws.
• Trying to go against the security features.
List Or Sell Illegal Items
The illegal items on Mercari are:
• Illegal drugs
• Alcohol
• Tobacco products
• Items restricted by FDA
• Stolen items
• Invalid goods
• Items used for theft
• Weapons
• Dropshipping products
• Trafficked items
• Items that encourage discrimination, violence, and hatred.
• Contaminated items(either with virus or malware)
Going Against Terms Of Service Several Times
Generally, Terms of Service are made to ensure orderliness among users. When users don’t act by them repeatedly, their account will be suspended temporarily or permanently. It is advisable to read the Terms of service from time to time so you don’t forget and mistakenly go against them.
Having Doubtful Activity On Your Account
When Mercari discovers that the activities on your account are unusual, they will suspend you because the safety of its users is vital. If the number of returns or cancellations in your account is high, Mercari will suspend it until a thorough investigation is done on your account. For more details, read the Mercari return policy guide.
What Happens When Suspended Indefinitely?
When suspended indefinitely, it means your account has been banned. If you commit a serious violation(selling trafficked items) after warning, then your account will be banned. If your account is indefinitely suspended, you can still finish your transactions and ask for your remaining balance.
How To Recover My Account?
To get back your suspended account you have to contact Mercari’s Customer Care Service.
You can contact Mercari’s using the steps below:
• Go to the page “Contact us”
• Click on “Account”
• click on “My account was limited”
• A list of reasons will appear, choose the one that fits your issue.
• Fill in the form under “Still need help” with accurate details. You can add images if necessary.
You will need to exercise patience for Mercari to get back to you.
Conclusion
Mercari is an online buying and selling platform founded by Shintaro Yamada with branches in Japan and the United States. As buyers and sellers increase daily, so also the security of the system increases because the safety of users matters to Mercari. To avoid suspension or permanent ban, it is advisable to follow the laws and guidelines that guard Mercari’s system. If your account was suspended, you can follow the steps above to recover it back.
Frequently Asked Questions
- What are USPS and UPS?
USPS: United States Postal. For more info, visit UPS.com Service. For more info, visit USPS.com
UPS: United Parcel Services
- How can I create an account on Mercari?
You can create your account using the steps below:
• Search for “www.mercari.com” in your browser
• Select “Sign in” on the homepage
• Fill your email, username, and password in the space provided
• Verify your phone number
- Is Mercari available worldwide?
Mercari is available in over 100 countries in the world.
- Where is the headquarters of Mercari?
Mercari’s headquarters is located in Minato, Tokyo, Japan.
