Disappointed and dissatisfied with your recent AliExpress Returns? Do not get upset just yet. You can return the underwhelming product to AliExpress and perhaps get your money back. And, if you follow the steps detailed in this piece, returning a good is not as challenging as it seems! Let us know more detail about ‘AliExpress Return Policy’.
AliExpress Return Policy
If you are unhappy with a product you bought, received a damaged good, or were sent the wrong product, you may request a return and refund from AliExpress.
Every seller on AliExpress has a return policy, so any issues about returns, refunds, or replacements must be conveyed to the seller. If you are unable to reach an agreement with a seller over a refund or return of an item, AliExpress may step in and make a decision based on the evidence presented.
How do I return my goods bought from AliExpress?
You can return your purchases to AliExpress in two ways:
1. Free returns
- You have 15 days after receiving your product to return it if a) all items are in perfect condition and in the original packing, b) any safety seals are not impaired, and all labels are kept.
- To avail of a free return, first, verify with the seller you purchased from; if they provide a free return, it will be mentioned on the item details page.
- Login to your AliExpress Returns account and choose the order you wish to return. Continue by clicking ‘Return Goods’ and selecting your reason. You must next click on the ‘Get a Free Return Tracking Number’ to receive a unique return label. Download and print this label and return it to the designated return point.
- If you are returning several goods purchased from the same seller, you must send them all together to enjoy the Free Return option on all items; otherwise, you may be charged a postage fee if you return the items separately.
- You will receive a full refund once AliExpress confirms that the products were received in the conditions given.
2. Returns goods at your own cost AliExpress Returns
- Sign in to your account and select ‘My Orders’. Find the order that you want to return.
- To fix the problem, you can contact the seller from whom you purchased the goods. However, if that fails, you can lodge a dispute with the seller.
- Click ‘Open Dispute’ and fill out the form. You will have several options here, including requesting a partial or full refund and indicating if you wish to return the product. Complete the form requesting a complete refund, including the return of the product. You will also be requested to explain your problem with the order and provide images.
- Put the product in its original packaging.
- Note down the address the seller provides to you for the return. Following this, notify the seller of the courier’s name and tracking number.
- It is best to use registered mail when shipping the goods.
- After processing the return, AliExpress will refund the money within 3 to 20 days, always using the same payment method.
Conclusion
As exciting as online shopping is, it is not without downsides. Returning products may be inconvenient, but AliExpress has made it very simple for its buyers to return underwhelming or faulty goods.
FAQ
- I received a damaged product from AliExpress; can I return it?
Yes, you can return a damaged product to the seller. When filling up the ‘Open Dispute’ form, attach images of the faulty product as proof.
- How many days do I have to return a product bought from AliExpress?
You have 15 days to return a product. The sooner you return a product, the sooner you can receive your refund. You must ensure that the product is in the exact condition you received it for your return to be accepted.
- Do I have to pay to return my good to AliExpress Returns?
Free returns will incur no cost unless you are individually sending back products you bought from the same seller. Non-free returns require you to pay the cost of returning and shipping the item back to the seller. If the product you received is inexpensive, it is preferable to request only a refund rather than returning it because shipping from America to China can be costly.
- Will I be able to get a refund from AliExpress?
If you bought a cheap item, the seller is likely to grant a refund without requiring you to return the item immediately to prevent a dispute. You will be refunded through the exact payment method that you used to buy the goods.
- Is ‘Free Return’ available in all countries?
AliExpress now only offers ‘Free Return’ to eight countries. These include the United States, the United Kingdom, Germany, Russia, France, Spain, Canada, and Australia.
