Have you carelessly lost a valuable in an Uber vehicle? Even left your expensive phone in the car? You don’t have to panic just yet, because Uber provides a lost and found service that can help you in recovering your belongings.
You can easily retrieve a lost or forgotten item in an Uber ride by contacting your Uber driver via the Uber app. If more than two days have passed, you can contact Uber support, who will investigate and get back to you. Here’s more on how you can retrieve your lost belongings.
How to get back lost items from Uber?
Phones, wallets, keys, jewelry, and other valuables are frequently lost by Uber users. In case you lose such valuables in an Uber ride, Uber suggests that the best way to retrieve your lost belongings is via the Uber app, which can be downloaded on Android and iOS. If it has only been less than 48 hours since you left your belongings in an Uber vehicle, you should follow these steps:
- Navigate to the main menu by clicking the menu icon.
- Choose ‘Your Trips’ and then the ride on which you lost the item.
- Go to ‘Contact driver about a lost item’ after clicking ‘Find lost item’.
- The call button in your order record is available for 48 hours after a ride.
- Key in your phone number to call the driver.
- Generally, the driver will be willing to return your belongings.
- You may be charged a return fee for to compensate for the driver’s time and effort.
If it has been more than 48 hours since you lost your item or you have not reached an agreement with the driver over the meeting location, Uber will step in to help you in retrieving your belongings:
- Go to Uber’s support page.
- You will be asked to fill up a form with the necessary details.
- Provide your email and phone number. Provide a tentative date and time where you can pickup your lost items. Include other remarks in the comment box, such as what kind of item you lost and what it looked like, as well as information about your ride (such as the license plate and other vehicle details).
- If you want to share your phone number with the driver, you can select yes or no on the form. You can also include any images you have of the item.
- Wait for Uber or the driver to contact you.
- You may be charged a return fee for to compensate for the driver’s time and effort.
Losing your phone in an Uber ride
If you have lost your phone in your Uber ride, you will have to follow these steps:
- Go to Uber’s support page.
- Complete the form (like mentioned above). Give a detailed description of the phone you lost, including the brand and color, as well as where you lost it in the vehicle.
- Provide the phone number that you lost during the Uber journey. This enables Uber to share your phone number with the driver, and the driver may call you directly to help in the retrieval of your lost item. Uber has no control over how the driver uses your number after that.
- Wait for a member of Uber’s customer service to contact you or for the driver to contact you directly.
- You may be charged a return fee for to compensate for the driver’s time and effort.
Conclusion
Instead of panicking, if you leave something behind in an Uber ride, you should immediately report it to the app and contact your driver to reclaim your belongings. If it is a valuable item, such as a phone, you can ask Uber for assistance, and they can assist the driver in contacting you.
FAQ
- How do I retrieve my lost belongings from Uber?
Contacting your driver within 24-48 hours is the best option. You can do this by using the Uber app and arranging a meeting location with your driver to get your valuables. Contact Uber help if you are unable to reach your driver or agree on a meeting spot.
- Do I have to pay to retrieve my lost items from Uber?
Yes, you must pay a return fee. Uber charges a flat fee of $15 to get your items returned.
- Is Uber responsible for lost items?
No, neither Uber nor its drivers (as they are independent contractors) are liable if you forget your belongings in one of their vehicles. Uber can assist you in the process of recovering your lost item, but there is no assurance that you will always retrieve a lost item from an Uber ride.
Uber has made it fairly simple to retrieve lost items, but because it is not accountable for your lost items, you should be more cautious when riding in an Uber.
