We have all shopped frequently on Amazon and regardless of excellent customer service, we often face issues with the products purchased and choose to return these defective items. As promised Amazon, indeed offers easy returns, provided you follow simple return policies. However, owing to many fraudulent returns Amazon has introduced a policy as a safety net for the sellers and manufacturers which is verifying serial numbers upon return. Yes, amazon check the serial number of the product upon return to prevent fraudulent returns. Especially in the case of electronics and expensive products. They also verify if the serial number on the product matches the outer box packing of the product. You need to remember that Amazon retains the right to deny a refund in case the product serial numbers do not match. Let us know ‘Does Amazon Check Serial Number for Return?’.
Does Amazon Check Serial Number for Return?
What is the return v/s replacement v/s non-returnable?
The only exception is the product delivered was damaged, in a non-working condition, or missing item. Taking an unboxing video in cases of these products will help you get a refund.
Non-returnable products are neither eligible for replacement nor refund with very rare exceptions. Once the product is delivered, neither Amazon nor the seller holds any responsibility for a damaged product. Some products become non-returnable once opened like, perishables, screen guards, etc. The only exception is the product delivered was damaged, in a non-working condition, or missing item. Taking an unboxing video in cases of these products will help you get a refund.
Returnable products give you the choice of opting either for a refund or replacement within the return window; where you could also choose to get the refund on the original payment mode or Amazon pay balance which could later be used for various purchases. Replacement products, which usually are high-value electronic products, are eligible only for a replacement and not a refund unless the product goes out of stock or the seller provides a poor quality product
Can you get a refund on a different account?
The answer is no, Amazon only offers refunds either on your Amazon pay balance (wallet) or your original payment mode. You cannot request a refund on another account for security reasons.
How long does it take for a refund?
Your refund for the product is only processed once the seller receives the product in its original condition.
For a refund on your amazon pay balance, the refund appears almost immediately or within a maximum of 24hours.
For a refund, to your bank account, the refund process takes 4-5 business days.
For a refund on a Debit/Credit card, the process takes 7-8 business days.
How do to get a refund for Pay-on-delivery?
In cases where you opted for Pay-on-delivery, the refund process is a little different. Amazon still offers to provide you with a refund on your Amazon pay balance but if you choose to get the refund in your bank account, you are asked to provide your bank details and once details are approved, the refund appears in your account within 4-5 business days.
What can be done if the manufacturer backs out on their warranty?
In some cases where the manufacturer is unable to help you avail of the warranty, Amazon can provide you a full refund for the product. But to avail of this service, you would need an email confirmation from the manufacturer stating the same. This usually happens for a manufacturer who does not have service centers in your area.
Steps to follow: (If your product is within the warranty period mentioned on Amazon)
- Contact the manufacturer via the Email ID provided
- Get a confirmation email stating they will provide you with a refund for being unable to fulfill their warranty.
- Forward the same email to Amazon customer support.
- Get the refund to your original payment mode.
What can you do to Prevent policy laps?
- Always check the return window and policies before purchase.
- Do not throw away the tags or barcode stickers until the return window is complete.
- Make sure you keep the original packing of the product safe like the product box, instruction manual, warranty card, etc.
- Always make sure to take an unboxing video for non-returnable products.
- Always verify that the Serial number on the packing matches the serial number on the product. (Especially for electronic products and expensive products)
- In case you have received a product with a mismatched serial number take photos and inform Amazon customer support immediately.
- Register the warranty within the given window or you may not be able to claim the warranty.
If you follow these simple steps, you will easily be able to return your product for a refund or claim the warranty without much hassle.
