MoneyGram Refund- Know it’s Steps

MoneyGram is a global service provider that provides money transfer services and enhances payment of money and transfer of funds from different countries across the world. If for whatever reason, you send money to a person, but the recipient did not receive it or perhaps you decided to change your mind about a transaction and choose to cancel the transaction, how do you get a refund from MoneyGram? Let’s know more about MoneyGram Refund.

MoneyGram Refund

MoneyGram has a refund policy that enables customers to get back their money. However, MoneyGram will not offer a refund for indirect or incidental damages caused by customers. Other policies are guiding MoneyGram refunds and what customers need to know but act promptly to stand a chance of getting a refund. Scroll down the paragraphs below in this article for more information.

What to know about MoneyGram refund?

After making payments through MoneyGram, your rights concerning MoneyGram’s availability of a refund are always stated in the papers you receive. Those rights are to guide you on what to do and to know the terms and conditions for demanding a refund from MoneyGram.

MoneyGram does not offer a refund for consequential damages on the part of the customer and in other scenarios like;

• failed transactions due to incomplete or incorrect information.

• damages as a result of non-compliance to MoneyGram’s terms and conditions of transfers.

MoneyGram has a refund process, it is either you submit a refund request with the money order serial number or without a money transfer serial number. However, the advantage of the serial number is that your refund can be processed quickly at a lesser cost.

How To Get a MoneyGram refund? 

There are many options available on how to get MoneyGram money transfer refunds. However, the first thing to do is to cancel the money order transaction, but this is only possible provided the recipient has not collected the funds already or has not deposited them into his account. If the funds have been collected by the recipient, the transaction cannot be canceled or refunded.

A refund is only issued and a cancel payment is done by MoneyGram if the money has not been cashed out by the recipient. 

How do you cancel a money transfer?

If the mode of money transfer was online or through the app, follow the prompt below; 

• Open the MoneyGram app.

• Log in to your Money Gram profile.

• Click on the transaction history, and search for ‘Transfer’.

• Click on ‘cancel transfer’. 

If the mode of money transfer was through a MoneyGram agent, you can cancel your transfer using the MoneyGram self Service portal’ and select ‘cancel transfer’. 

After Cancelling the money transfer, follow the steps below to begin the refund.

•Get a Money Order Claim Card Form:

You can get a refund by filling and completing the money order claim card form provided you know the money order serial number, transaction date, and other necessary details. MoneyGram will not process the refund request if the card form is inappropriately filled or if the fee is not enclosed. 

• Mail the Money Order Claim Card Form:

Before mailing the form, print the completed form and sign where necessary, MoneyGram does not accept an unsigned claim form. Ensure to attach the copies of the original money order receipt alongside the $18 processing fee in the form of a check or money order. If the $18 processing fee is not added to the claim form, it is usually deducted from the refund amount.

Mail the claim card form and the required documents to the address printed on the form.

Conditions for MoneyGram to issue a refund? 

One of the conditions by which it issues a refund is when the money order has not been cashed out. 

In the case of cashed money orders, MoneyGram returns a copy of the money order. But in the situation where the returned money order has been altered, the buyer should inform the MoneyGram refund service. 

Conclusion

MoneyGram refund is possible if the recipient has not cashed out the money. To quickly get the refund, cancel the order, contact the refund service immediately and follow the prompts. However, if the money order has been cashed, a photocopy is returned.

Frequently Asked Questions.

I don’t have a money order serial number, what other number can I use? 

You can use the money order number found on the search form page if you don’t have a money order serial number. MoneyGram charges a $40 non-refundable fee to trace your serial number. The tracing process takes 90 days.

How long does the MoneyGram refund take after canceling the transfer? 

To process a MoneyGram refund request, it usually takes around 30-65 days to process it. However, the refund depends on where the money order was done, via phone, it might take 10 working days for the refund to be issued and take a bit longer to appear in your account. Via an agent, it might take a few weeks and your refund will be given to you in cash.

MoneyGram Refund- Know it’s Steps

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