Vivid Seats is an independent ticket seller based in Chicago, Illinois, US. Vivid Seats is one of the most popular ticket sellers and a leading destination for finding sports tickets, concert tickets, Broadway tickets, theatre tickets, and other live events online. As a full-service ticket broker, Vivid Seats offers services, ticket inventory, and custom tools to help all individuals and organizations sell their tickets, reserve seats, and manage their season tickets. Vivid Seats caters to various sports teams, including the Chicago Bulls, Chicago Blackhawks; Chicago Cubs; Chicago White Sox; MLB; NBA, including the Chicago Bulls and WNBA.
Vivid Seats Refund
Events get canceled or postponed, or you choose not to attend the event for some reason. So, you are asking yourself whether Vivid Seats offers refunds on such occasions. Well, yes, but it is a bit hard to understand.
When you dig deeper into Vivid Seat’s refund policy, you will come to know that Vivid Seats refund tickets only to certain events when the venue for the event is within 60 miles of the home office. Only in those cases, the company does offer a refund or exchange for sports, theatre, and classic rock tickets.
One more thing to note is that Vivid provides full refunds according to their terms and conditions. That means they will issue a full refund if your ticket is found eligible (ex., season tickets). Otherwise, they won’t do anything except wait for your next order (if you had previously placed one).
Conditions For A Vivid Seats Refund
Vivid seats only offer refunds under certain conditions. Some of these conditions are:
- If the event is canceled or rescheduled, your ticket is eligible for a refund.
- You can get a refund or exchange if you have been passed to.
- In case of last-minute cancellations or postponements of the event, Vivid Seat may issue a refund or discount depending on the event and location.
- Rescheduling tickets could be done on request in case of cases. But it’s up to Vivid whether they accept such requests.
Of importance to note is that you must make a Vivid Seat refund application within 7 days of the event cancellation.
How Long Does The Refund Process Take?
Well, this depends on how Vivid Seats will process your request. It may depend on different parameters, including the event organizers and the performing artists.
What Will Happen To Your Original Tickets?
If you are eligible for a refund, Vivid Seats will discard your original ticket, and all the rights will be transferred to you. So, no need to worry about your original tickets. Vivid Seats will take care of them and help you get a refund or exchange.
Apply Vivid Seats Refund Policy To Your Case
Now that you know if you are eligible for a refund policy or not, it’s your turn now. You should follow these simple steps:
Through Email
Email them customer service at support@vividseats.com with your name, phone number, email address, and why you request a refund or exchange. Attach a copy of your original ticket.
By Phone
Call at 833-228-5143 and select option 2 to have a live agent help you out. Inform them about your issue, and they will act accordingly.
At The Event Site
If you are attending an event, ask the venue’s box office to process your request for a full refund or exchange before entering the venue for a further selection of seats.
Where Will Your Refund Be Credited If It Goes Through?
Your refund will be credited to the same form you used to purchase the ticket. Usually, Vivid seats will compensate you with a voucher that you can use for future purchases.
Do Vivid Seats Offer Refunds?
Unfortunately, Vivid Seats have a damaged record for compensating their customers for canceled or postponed events. However, it has been observed that they do provide refunds and exchanges in the rarest of situations.
What Happens If I Can’t Get Into An Event?
The event can often get sold out before the tickets are even released. By the time pre-sale tickets go on sale, typically has sold more than half its inventory. If you do not buy Vivid Seat tickets on time, you may have to search for another way through a friend or other means. There is a small possibility that you might get into the event on a last-minute standing-room-only ticket by showing up near the venue with cash in hand. But this is not an official way and should be used as a last resort to gain entry into an event.
Conclusion
Overall, Vivid Seats is an excellent ticket broker. The company has a great inventory at a reasonable price, making both buyers and sellers happy. If you are looking for tickets online, go with Vivid Seats because they have clear policies and guidelines on all issues related to your purchase. Also, the company does not delay adapting to market forces and pricing variations.
