Have you ever ordered food from doordash but the ordered food never arrived? The subject of this article might sound preposterous and unbelievable to people that have not personally experienced this, but other than your food arriving late, or missing a few of the things from what you ordered, there are situations where a customer’s food is stolen by a doordash employee. Let us know more detail about ‘DoorDash Stole My Food’.
DoorDash Stole My Food
Doordash is an online food ordering and delivery service company. It is the largest food delivery company in the United States and has over 50% market share in the food convenience listings. With more than 6000 employees, some of the employees, particularly the delivery drivers, sometimes cross the boundaries of professionalism and steal food from customers.
Not to be mistaken though, this is not condoned by doordash, it is considered a very serious offense, and doordash is very strict about situations where an employee steals the ordered food of a customer.
There isn’t a sure way to know whether a customer’s food has been stolen by a door dasher (doordash employee), the customer can only assume that his or her food order has been stolen when the order is marked as “delivered” on the app but has not yet received the order, and also if the customer notices that the doordash employee is no longer picking calls or has blocked him or her from calling their mobile numbers. Let’s read DoorDash Stole My Food.
What to do if a doordash employee steals your food?
If a customer suspects that his or her order has been stolen by a door dash employee, the customer should first and foremost confirm that the employee isn’t just avoiding their calls but rather has experienced delays such as traffic, emergencies, or car troubles by either live chatting the driver on the doordash app or directly calling the employees mobile number. If the customer finds him or herself to have been blocked by the doordash employee, the customer should then go-ahead to call the doordash customer service support at (855) 431-0459. Apart from contacting customer support service a customer that has had his or her food stolen may also file a complaint on the doordash mobile app or the computer. A doordash employee can also take matters further by giving a rating on the mobile app. Ratings reflect the satisfaction of a customer with the services of a driver, if a customer’s food is stolen then the customer should let it show in their ratings.
How to file a complaint on the doordash mobile app?
The steps to make a complaint are relatively easy if one follows the next few steps;
- Under the tab for “orders”, the customer should tap on the order that did not arrive
- At the right-hand corner of the screen, the customer should click on “help”
- The customer should then proceed to tap on “order never arrived” under “delivery issues”
- Prompts will then appear on the screen, and the customer should follow them to chat with a customer service agent or to resolve the issue.
Is it a common occurrence for doordash employees to steal food?
1 out of every 4 food delivery Drivers admits to stealing food. According to a survey conducted by US foods, it has been found that almost 30% of drivers for food delivery services have admitted to stealing customers’ orders. For the doordash food delivery service, this occurrence is not too common. There is no concrete figure for the number of doordash drivers that steal customers’ orders, but there have been quite a lot of videos on social media platforms especially TikTok of customers complaining about their orders being stolen. There are even a few cases where customers have been able to record doordash drivers stealing their food
What will happen to a door dasher that has stolen my food?
The doordash company policy dictates that it is unacceptable for doordash employees to tamper with ordered foods. Any doordash delivery driver found wanting by a suspecting customer will have his or her account immediately deactivated by the doordash food delivery company.
What happens after letting the doordash company know that food has been stolen?
After a customer lodges a complaint in the doordash mobile app or contacts the customer service support center and lets them know of what has occurred, doordash will either refund the customer or send the customer a new food order.
How to prevent food from being stolen by doordash employees?
- Opting to pay tips in the form of cash payment; By doing this the doordash driver will have to hand you the food you’ve ordered to receive his or her tips
- Restaurants on the doordash app should make it a mandate for drivers to input when they have picked up orders,
- The doordash company should have a feature in their mobile app that provides a map for the customer to track the driver with the food they have ordered.
What are some other issues encountered by customers that have ordered food from doordash?
- Missing pieces of food
- Late delivery
- Doordash driver refusing to deliver food without customer tipping
Conclusion
Now we have learnt ‘DoorDash Stole My Food’, Doordash isn’t too different from other businesses in the manner of having unprofessional workers. It is the largest online food delivery company in the United States of America, and the company still tries its best to produce customer-centered services. So do not hesitate to let them know when your order is stolen.
This article has provided all the information regarding food stealing by doordash employees, what a customers should do if they discover that their food has been stolen if theft is common, and how the erring drivers are dealt with by doordash.
Frequently Asked Questions
- Should I boycott doordash if my food is stolen?
You don’t have to do this. If your order has been stolen once, and you let the company know, it’ll be rare for your food order to be stolen again
- Why do doordash employees steal customers’ orders?
The act of stealing someone’s ordered food is wrong and should not be excused, but it won’t hurt to know why the doordash employees steal food. A few reasons are;
- Some drivers complain that the doordash company does not pay well enough
- Some drivers admitted to stealing food orders due to hunger.