Brother Printer Will Print But Not Scan

A printer being a device that converts the softcopy document to a touchable document readable anytime without a computer device, has a lot of errors that happen to occur in the printer. When these errors occur, there is a need for repair and maintenance for your printer. Nowadays, the printer has the capability of scanning and printing document. It must be configured correctly to work in a computer device or network to access many devices. Let’s know why my brother printer will print but not scan.

Brother Printer Will Print But Not Scan

Why is my Brother printer printing but not scanning?

In one case or the other, you will find your printer having different errors. Like you may see an error in the printing, error in scanning, error in starting the printer, error in ink charge, and many more. Having a printer that is printing and at the same time when you try to scan a document it fails is something that often occurs due to various problems in your printer. All these errors must be troubleshoot and repair immediately so your printer can work properly. 

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If you encounter a printer that is printing a document but fails to scan a document, the cause of this failure may be due to:

  • A printer or a computer is not correctly connected. The proper configuration, including the proper setting of the I.P. address and connection port, must be correctly set.
  • Update of scanner drivers needed. Printing a scanner may work correctly, but scanner drivers fail; thus, there will be a need to update or reinstall scanner drivers for effective scanning.
  • The printer is not ready to scan or print. A printer may be on the Not ready mode, which will fail to scan; the printer is supposed to be set to Ready Mode.

In case you find errors in the scanning, you are supposed to make an effort to check on the solution. Otherwise, if you don’t find the solution, contact the printer brand’s user support. So these errors now bring the question of repairing the printer.

How do you repair scanning errors?

The following are some solutions  to troubleshoot the error of scanning a printer:

  • Check the printer is on. You can switch it off, unplug all cables, and turn it on and plug the cables to see if the problem is fixed. After you turn it on, you can check for the error message on the screen.
  • If you use a Wi-Fi or a cable network connection, you should check for a network connection. All necessary configuration of the network is supposed to be done. The machine is supposed to be set on a peer-to-peer network environment. To view the network setting, go to your printer menu, click on the print report, then machine information, and click on network configuration. This report will print a network setting done on the printer. In case you find your printer has an I.P. address of 0.0.0.0 or 169. X.X.X., then it will be apparent that the printer does not have a network connection. However, this is important to note that this report works in a shared network environment but is not necessary on a client computer. 
  • Update the scanning drivers. One way that will cause failure to scan a document is if the driver is outdated or the driver failing due to being corrupted by other malicious software? You can update the scanning drivers in the following procedure:
  1. Go to a windows system on a start menu of a computer
  2. Select devices and printers on a control panel
  3. Click add a printer
  4. Select the printer that you want to apply the scan updates.
  5. Click Replace the current driver. This procedure will automatically check updates and install them on your computer for easier scanning. 
  • Turn off your computer firewall. At some point, your firewall may be blocking the packets from being sent to the printer from your machine. Disabling the firewall will help solve the problem. 
  • Another final way of troubleshooting is uninstalling your printer drivers and installing them again. This method will remove the wrong configuration and set new parameters afresh. 

Do printer brands offer good support on printer errors?

Most printer companies have their user support who offers a solution to problems faced by their printers. The user support can be accessed online or visit their nearest offices.

Are printer technicians expensive to hire to troubleshoot your printer?

If you are unfamiliar with your printer and its configuration to the network or the client device, you may need a technician to help troubleshoot the problem with the printer. Most of these technicians charge approximately $50 to $200. However, the charge depends on the printer’s problem and how you will bargain for the cost reduction.

Conclusion

A printer will probably print and fail to scan due to various problems, but the main one has an outdated scan driver. However, you may find you have tried all troubleshooting procedures, and it fails; you are supposed to contact user support of the printer and get assistance.

Brother Printer Will Print But Not Scan

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