To know about How Do You File a Complaint against a UPS Delivery Driver…read on this article…!
UPS – United Parcel Service is one of the world’s largest shipping courier companies. It was founded in 1907, specializing in shipping, receiving, and management of supply chains. With having such a huge number of customers surely managing everybody’s needs is not a piece of cake, if you wish to log a complaint against any issue you are facing with your delivery, an incident, or a specific delivery driver, then the UPS claims department will then come to your rescue.
You can file a complaint against the UPS delivery driver through the complaint form on the company’s website or you can call the complaint number or email them. The link for the website is. The domestic helpline number to contact them is 1-888-742-5877 the International helpline number is 1-866-782-7892. Their email address is customer.service@ups.com.
Contacting the Helpline
If you are having trouble with the delivery partner then we suggest that you should first consult the helpline as a person would be able to help you more than a mail you sent and also your issue would be resolved soon, saving you time.
If an assistant isn’t able to help you with your issue or doesn’t understand you then you can ask to talk to their manager who has the liberty to make decisions and can do something about your issue.
Tip for Filling the Online Complaint Form
- Mention as much information as possible so that the company can easily track your package and provide you with the best facilities.
Claim Processing Procedure
For a claim to be processed the United Parcel Service regards 10 days to be an appropriate amount of time to be processed. If you do not receive any feedback from them even after 10 days then we suggest that you contact Customer Care’s claims department again.
Please be mindful that if it’s a busy season then you should cut the company some slack and give them a little more time than the usual 10 days to process your claim. However, do not wait too long to contact the Claims department again if your issue is not resolved.
Use of Social Media
Besides using social media just for fun, you can actually take help of it to help you out with such issues troubling you. You can write about the issue on United Parcel Service’s Twitter page, i.e https://twitter.com/UPS
If Nothing Works
If after trying everything, calling the helpline, email, or social media, it happens that your issue is still not solved then you can try writing a handwritten letter to the President of United Parcel Service.
Nando Cesarone is the current President of United Parcel Service. You can write a letter mentioning your issue with politeness and mail it to 55 Glenlake Pkwy NE, Atlanta, Georgia, 30328, United States.
It is also advised that you send a copy of this letter to the local office of United Parcel Service.
But be sure to be polite and address them with courtesy. It is said that the more rapid your response to the letter comes, the kinder you are. You will soon receive a call or letter from someone whom the President assigns your letter too.
And after your issue is resolved do not forget to send a thank you letter.
Suing UPS in Small Claims Court
After trying every resource, if you still do not get any response from the company then you can consider using the United Parcel Service company in the Small Claims Court. You can file a complaint within 60 days from the incident and the company will be compelled to answer in 30 days.
But for doing so you will have to give your consent to taking legal actions against the company by drafting and issuing a demand letter.
Your demand letter needs to contain the following information:-
- The full name of the company you are filing against. In this case, United Parcel Service
- Mentioning when the incident happened
- Your contact information along with your home address and your phone number where you can be reached during the procedure. Mentioning your email address would be good too so that they can contact you for any other correspondence with your complaint.
- A formulated resolution of the issue
The company can claim that they did not receive this letter as you will have to send it in the mail and there is no proof whether the company received it or not. So, you can print a copy of the letter for yourself as evidence.
If this doesn’t work too
If the company fails to respond to this letter or fails to resolve your issue even now, then you can file a complaint in your local Small Courts Claim within 60 days of the letter being sent.
Conclusion-
Generally, the issue with the delivery guys seems to get solved on the helpline itself yet we mentioned the further steps if you need to. Hope this information was helpful to you.
