Costco is a big box store company that stands fifth, being the largest retail store. Costco has a 100% refund policy but with terms and conditions applied. Costco can be a little difficult to find as it has only 572 locations in America, however, it offers services online. Membership in retail is required for a smooth experience while shopping. If you are not a member the online site may seem vague.The American retail store giant is the world’s largest retailer of choice and prime beef, organic foods, rotisserie chicken, and wine. The wholesale store has in-home delivery and installation services. Costco has a safe 100% refund on membership. It ensures consumer satisfaction. Let us know ‘Costco Optical Return Policy’.
Costco Optical Return Policy
You can return the product directly to the Costco warehouse. The return policy at Costco is very generous where consumers can return anything that they are dissatisfied with. Consumers irrespective of their membership status are allowed to return an order. Products purchased online are returned to the warehouse. A return order can be done through www.costco.com. Costco accepts the return of optical if they are not modified, according to customer needs. Prescription glasses are considered personalized commodities, so their return may not be accepted. Non-prescription glasses are qualified to be returned. Products must be returned within 30 days if you do not have a receipt, and you will still be eligible for a full refund. However, if a product is deemed faulty, you can always seek a refund. Eyewear can be a tricky section while shopping from Costco.
How to return an order?
Products that can be returned or replaced should fall in the following category:
- The product is unnecessary
- Dos contentment with the product.
- Order placed by mistake.
- Wrong order received or misplaced.
- Item is a dupe.
- Damaged box received in delivery.
- Item is lost in shipping.
- Warehouse return :
- Returning a product to the warehouse can be a quick and easy process. On Costco’s website go to the warehouse locator to find your nearest location for a refund.
- Refunds including shipping and handling fees are acquired.
- Check the online payments methods, which differ online and at the warehouse.
2. Online return:
- Sign up at www.costco.com
- Select the option Orders and Returns.
- Products will be listed. Select Return Order next to the appropriate order.
- The pick-up will be scheduled. If the product is late you will receive an email containing instructions.
Time taken: An offline order may take a week for the final pickup while an online order can take up to 7-14 days for shipping.
Note: Costco does not accept returns of the following items:
- Customized orders
- Opticals.
- Kiosk products like countertops, custom flooring, garage doors, heaters, etc.
- Tires.
- Online tickets and digital goods.
- Apple products
- Perishable products.
- Jewelry.
- Google Play and iTunes.
The returned products are refunded including transportation and delivery charges.
Extra processing time may be mandatory for some purchases.
Costco optical:
Costco stores provide an eye test and you can select eyewear on the go. They are staffed with professional opticians. Your queries about insurance policies, returns, and orders can be addressed to them.
Pros:
- Approximately 500 Costco opticals are functioning nationwide.
- An Independent Doctor of optometry is available for a standard eye test.
- Accepts vision insurance.
- Membership is not necessary.
- Provides a range of eye care products.
Cons:
- The website is ambiguous. Does not specify a return policy for opticals.
- Information about the warranty of the product is not listed.
- No unique app-based features.
- Limited products to choose from.
Costco optical return policy:
Costco has approximately 500 optical stores, where it sells their types of optical products:
- Prescription glasses: These are deemed as personalized items and are not eligible for return or exchange. The prescription glasses can only be exchanged if they are incorrectly made concerning the prescription.
- Non-prescription glasses: These products are included in Costco’s return policy. The bottom line is that they need to be returned within 60-90 days.
- Contact lenses: These can be returned within 5 years from the date of purchase and should be sealed and unused.
Overview:
- Cost of an eye test at Costco: You may be charged anything between $70 to $90.Costco is known to accept all insurance plans
- Cost of eyewear: A single vision lens may cost up to $60 and frames can cost an additional $60-$120. Costco also deals in a variety of brands from Ray-Ban to Alexander McQueen.
- Cost of contact lenses: Costco offers contact lenses of Acuvue, Air Optix, Biofinity, and their brand as well. It can you between $21- $58 depending on the number of packs required.
How to contact Costco?
- Online Orders:1-800-955-2292,
Timing : 5:00 am – 8:00 pm (Monday – Friday )
5:00 am – 7:00 pm (Saturday – Sunday)
2. Warehouse: 1-800-744-2678
Timing: 6:00 am – 6:00 pm (Monday – Friday )
8:00 am – 5:00pm (Saturday – Friday )
3. You can also send a mail on Costco.com.
4. Locate Warehouse:
- Open www.customerservice.costco.com
- Select the Find a Warehouse option.
- Enter your location
- Click on Find
- All the Costco warehouses, will be shown near you.
- You can be specific about the location by choosing Show Filter Option.
5. Customer reports from Reddit have stated that Costco is open to filing any issues. It is also quick with its customer service. Costco doesn’t take long to revert to complaints.
Costco seems like an accessible option for the customers with the availability of products it provides. When it comes to eye care products of all kinds are available both online and offline. It can be difficult, to access Costco online if you are not a member. Otherwise, you can always visit a physical store. Accepting most of the vision insurances is another plus for Costco. The overall customer service is good, which provides several options to resort to a complaint/query. Costco seems like a decent option in the eyewear market. However, the return policy is not very clear. You should consult the customer service beforehand..
