FedEx, one of the most widely used shipping services in the world, was once considered to be pretty good at what it did; but that’s no longer the case, and people have begun to wonder why FedEx has become so bad. Let’s take a look at some possible reasons why FedEx has become so bad, and how this has affected many businesses and individuals all over the world.
What is FedEx?
FedEx is a U.S.-based global courier delivery services company, founded in 1971 and headquartered in Memphis, Tennessee. The name FedEx is a syllabic abbreviation of the name of Federal Express’s original air courier service (Federal Express), which ran from 1969 to 1986; it originally started with a night-time operation between San Francisco and Honolulu using turboprop aeroplanes. Today it provides cross-border business-to-business deliveries, e-commerce shipping, and supply chain management solutions. It has more than 400 aircraft and 280,000 employees operating around 220 countries and territories worldwide. In 2014, FedEx was ranked #14 on Fortune magazine’s annual Fortune 500 list of America’s largest corporations. The company is an online shopper for small packages but also offers less expensive services like Ground and Home Delivery. As one of its slogans says: When it absolutely, positively has to be there overnight. FedEx makes sure that happens even if you’re ordering something last minute or at odd hours. For example: If you need something delivered tomorrow morning by 10 am EST you can get that package shipped overnight as long as you place your order before 2 pm EST today!
why is FedEx so bad
FedEx has earned a reputation for being unreliable; their delivery times can be unpredictable, their employees have reputations for not caring, and their customer service sucks. As a result, it’s not surprising that many people who ship with them regularly wonder if it delivers packages on time. The answer, like any answer related to business: depends. For example: Ship an overnight package between Monday and Thursday and there’s a 90% chance it will arrive within one day – as promised. But ship on Friday between 4 p.m. and 8 p.m., for example, with three-day service (the fastest available), and there’s only about a 72% chance your package will arrive by then. In other words, if you want to know whether or not you should use FedEx, first decide what kind of shipping you need and when you need it. Then check out their reliability stats. If they meet your needs, go ahead and use them; otherwise, find another carrier.
Reasons Why FedEx is so bad
There are several reasons why FedEx is so bad.
- Slow system – Customers have often complained about FedEx’s tracking system’s slowness in updating information.
- Drivers lie about attempted deliveries – FedEx customers have long complained that its drivers lie about attempted deliveries.
- Weather Delays – FedEx is routinely chastised for delivering items late due to “weather delays.”
- Damaged Parcels – Several customers have complained that their packages arrived damaged, frequently as a result of exposure to the elements or rough handling by delivery drivers.
- Late Delivery – The company’s on-time delivery percentage is only 85%, implying that 15% of items are delivered late.
- It does not deliver everywhere – Anyone who has tried to ship a box with FedEx knows that the corporation does not deliver everywhere.
- FedEx’s Customer Service is Unhelpful – It provides poor customer service.
FedEx alternatives
There are several viable alternatives to using FedEx for shipping products or packages. For example, United Parcel Service (UPS) offers a similar but slightly less expansive network than FedEx. The same goes for DHL Express and other, smaller logistics firms. If you’re looking to avoid FedEx entirely, consider making arrangements with another company to serve as your forwarder – essentially an intermediary that takes your product from one hub to another until it arrives at its final destination. One popular option is Amazon Logistics. This service lets you ship items directly to Amazon warehouses around the country, where they will be stored and then shipped out when an order comes in. This can be helpful if you want to use Amazon’s shipping services but don’t have time to prepare orders yourself or don’t have enough storage space in your facility.
Conclusion
It isn’t a company I recommend. Just by taking a brief look at their services, it’s easy to tell that they simply don’t care about customer service. And customer service is key in any business. If they provide horrible customer service as well as expensive rates, then why would anyone want to use them? It appears there are some much better alternatives out there, like UPS and DHL for example.
FAQ
- What’s taking FedEx so long to deliver?
The speed with which your FedEx package arrives at your address is influenced by many factors. Storms, inaccurate shipping addresses, and missing documents can cause FedEx to take longer to deliver your shipment. If you’re concerned about how long it’s taking for your package to arrive, contact FedEx customer service immediately for more information.
- Why is FedEx losing packages?
It is rerouting more than 600,000 business parcels per day due to a lack of personnel to process them. The company claimed that labor scarcity was the company’s “largest concern” and the “main driver” of its lower-than-expected results. It has already cut more than 10% of its workforce since 2012, but even with these measures implemented, shipping demand continues to outpace supply – meaning that customers are still being left without their deliveries.
- What’s the deal with my FedEx box being stuck in transit?
When a package gets stuck in transit, it means it isn’t on its way to its final destination and is being held in one of the courier company’s depots for further inspections or in customs. If your package has been stuck in transit for more than 5 business days after you have received your tracking notification email from FedEx, then you can call FedEx Customer Service at 1-800-463-3339.
