It is one of the best retail companies in Spain, and it started in 1998. There are more than 900 stores, and you can also purchase the product from the company’s official website. The company is a part of a group called Spanish Inditex. The Spanish Inditex includes different brands like Pull and Bear, Zara, Zara home, etc. It serves 75 countries, and its headquarter is in Barcelona. The revenue of the company is €2,177 billion. The first location of the company was in Spain, and it is well-known around the world. It is a clothing brand company, and it also collaborates with different companies. Let us see about return policy of Bershka.
Does Bershka have a return policy?
Yes, bershka has a return policy, and there are a few rules to be followed by everyone for the return policy. You have to return the product within 30 days from the date of the purchase. You can contact customer services for any problem, and you will be provided with all the details of the products when it gets delivered to you. By returning the product, you have to keep the tag unremoved, and the product should be in its original condition, and then only the company will accept the return policy from you.
Return policy of the company:
A) Online returns:
Login to your account and search for the option of return. Select the return option, and the return page will open. Add all your details correctly, and make sure to add the right address for the pickup, and you will receive a notification in your email regarding the returned products. While returning the product, the package should be in its original condition, and you cannot wear or wash the cloth, and you should have a receipt for the products. If the product gets damaged, the company won’t accept the product, and they won’t refund the product.
B) Store returns:
You can search for the nearest store in Bershka and return the product at the store. When you visit the store, remember to bring the payment receipt if you have paid by cash, and if you have paid by card, you have to bring the receipt of the card. You should have a tag on the products you are returning, and you have 30 days to return your product, and you can easily file a return policy. You can contact customer service for the return policy, and you can even call the store to return the product.
How to return the product?
You have to login into your Bershka account and search for the return option. Select the order you want to return and select the option of submitting. Make sure you have selected the correct order, and you will receive a mail for the confirmation with the label. Keep the package in its original condition and keep it properly. You have to attach the return label to the box, and you can keep the box at the nearest ups store for the pickup. You can contact the ups service for the delivery to the company.
Which products cannot be returned?
There are a few products that cannot be returned, such as socks, tights, earrings, hair accessories, and personal items. You can return the products within 30 days, and you will get a refund for the product. If you have brought the products that are not returned, then the company won’t make a return and a refund. You won’t be able to file a return for the products that are not applicable for the return. Make sure to add the correct information and address. If the product is damaged, talk to the company and tell them to refund or return the product.
Does Bershka exchange products?
The return policy is quite similar to the exchange policy of Bershka. Yes, you can exchange the products within 30 days from the date of purchase. You can request an exchange on the official website, and you can visit the store to exchange a product. They will accept the damage and faulty product, and they have a fast exchange policy. If you want to exchange the product for size, if your size is available, the company will exchange the product, and if your size is not available, they will give you a full refund for the product.
How to return the package online?
You can visit the official website. You can search for the customer service contact and make sure to tell them about the return. You can visit the store, and you can exchange the clothes at the store. By returning your package online, they save your time. You can resend the product online, and it should be in the original product. The returned product should have applicable documents, and it should have a payment receipt. The return policy of the products works for everyone, and you can even ask for a refund and exchange policy.
What to do when you have a damaged product?
You can contact the company and tell them about the damaged products. You can call the customer service anytime and explain about the faulty products. You can visit the official website and file a return complaint about the company. You have to share all the information like name, brand, label, address, etc. The company will contact you when they will receive a notice from the company, and once they verify all the documents, they will accept the products.
Conclusion:
Bershka is one of the best retailers in Spain, and they have different terms for everyone. Each product that is on the official website has been posted with a description, and you have to check every detail before purchasing anything from the website. The products are very comfortable, but they have a high price. Your payment method will be the same as your purchase method for the refund. You cannot give used clothes for a return as it is against the policy and the company won’t accept the product.
