If you have Xfinity internet or cable in your home, it’s important to know how to return their equipment when you no longer need it. While some parts of the process are fairly straightforward, there are some differences between what they want back and what you can do with it that you might not be aware of, so take some time to make sure you follow the instructions and get the credit you deserve!.
Here is a step-by-step guide on how to return your Xfinity equipment:
Step 1: Call the customer service number
Step 2: Pack everything carefully
Step 3: Ship back from a nearby UPS store
Step 4: File an online claim
Step 5: Wait for your refund
Step 1: Call the customer service number
Call 1-800-XFINITY and ask for a customer service representative. Explain that you’d like to return your rented modem/router and cable box. For whatever reason, they’ll be unwilling (or unable) to do so over the phone, but they should give you an address where you can send them back in your packaging.
This is why it helps to have a prepaid shipping label handy! If you don’t have one, get one from USPS or UPS or whomever; it shouldn’t cost more than $5-$10.
Step 2: Pack everything carefully
If you’re unsure how to pack your item, contact Comcast or visit a nearby location and ask a representative. They’ll be happy to show you how they do it. In addition, many stores carry packing supplies that you can use—at a small cost—to package your items properly.
If you need boxes and packing materials, we suggest using UPS Store locations or calling 800-PICK-UPS. You may also find them at other retail outlets such as Staples and Office Depot. You should always check with your local store before purchasing packaging from them, however, as some will charge for their services.
Keep in mind that any packaging you buy should be designed for shipping; if it isn’t, it could end up damaging your device instead of protecting it during transit.
Step 3: Ship back from a nearby UPS store
Once you are ready, head over to your nearest UPS store. They will pack everything for you and provide free delivery of it back to them. To ensure that your return is handled correctly, make sure you have a copy of your receipt. An anticipated deadline for processing and returning your refund to you should be provided. For example, if your return is postmarked within 14 days of purchase and 30 days from the delivery date, it should take 5-7 business days once received by Comcast.
Step 4: File an online claim
An online claim will only be available to users within 6 months of their service activation date. To submit an online claim you must have your account number and password for verification purposes. If you do not know your account number or if you are a new customer, please contact us at 1-800-XFINITY (1-800-934-6489).
Once we verify that all information is correct, we will send you a confirmation email with instructions on how to return any unwanted equipment. This can be done by mail or by dropping off equipment at one of our retail locations.
Please note: The address used during registration will determine where you receive your refund check. If you choose to drop off equipment, refunds will take approximately 4-6 weeks from receipt and approval of equipment. Refunds via check can take up to 10 business days once processed depending on banking institution processing times. For more information on returning your XFINITY Equipment, please visit their Return Policy page.
Step 5: Wait for your refund
Once you have returned your device and received confirmation that it was received, you will be issued a refund. Comcast will send you an email confirmation when your account has been credited with your refund. Please allow up to two billing cycles for a credit to appear on your bill.
After you have returned your equipment, it will take about 5-7 business days for Comcast/Xfinity to process your request. Once they process your request, all future charges to your account for that particular device will stop. The period in which future charges will stop is usually a month after you cancel service, but could be more or less depending on XFINITY’s billing cycles.
Conclusion
With some simple steps, it’s easy for you to know how to return Xfinity equipment. Following these tips will save you time and money. It’s important for everyone who is renting Xfinity equipment to understand what can be returned, what must be sent back, and how often. All of these factors should affect whether or not you rent Xfinity service, including what type of plan works best for your business or home needs.
FAQ
Do I need to return cables and other accessories?
Yes, you need to return the cable box and its peripherals such as the HDMI cable, coaxial cable, Ethernet cable, and all cords.
What equipment do I need to prepare if I am returning it?
If you plan to return your equipment to Xfinity, you’ll need to gather these devices. A voice modem, an xFi gateway, an internet modem, a modem/router, a TV box, and Xfinity cameras.
How do I send the equipment back?
You can choose two options: you can visit a local Xfinity store or Comcast center, or you can order it and have it shipped via UPS.
