Zyia is known as a brand for an active lifestyle. The company’s core values include health and wellbeing, illumination, vision, and growth. The brand is popular with both fitness enthusiasts and seasoned trainers, and it is always expanding its offerings and expanding its team of brand ambassadors. Let us know ‘Zyia Return Policy’.
The Zyia return policy is not as extensive as those of competing companies. The return policy gives customers a 30 days grace period to return a newly purchased product for whatever reason. The returned products will be exchanged if the company is satisfied that it is not damaged. Importantly, the return must be made in the product’s original packing.
Zyia Return/Exchange Process
Zyia’s return policy states that the first process in making a return or initiating an exchange is to contact the sales agent that sold out the product. The sales rep will facilitate the return or exchange by issuing the customer a return identification card. Also, the sales rep will provide the further necessary information.
In a situation where there are uncertainties about who made the sales or the sales rep cannot be reached, customer support will be the next point of call.
When a return is to be made, such should be made through a registered courier and the tracking number of the package should be kept.
However, to qualify for a return, the product must be in its original packing and unused.
Products used in functional clothes are not returnable due to hygiene concerns. Also, clearance products and promotional products cannot be returned or exchanged in line with Zyia’s return policy.
Zyia Online Return Return Procedure
- The first process is to visit the returns section of Zyia’s website.
- For a refund, you have to provide the email address and the order number you used to place the transaction.
- Prepaid return labels will be provided; this will help you keep track of the amount deducted from your credit or refund.
- Make sure the clothes are clean, haven’t been worn, and have hangers marked with the appropriate sizes.
- Use the BLA packing bag or box we provided to repack your return. They serve double duty and have the potential to reduce unnecessary packing.
Any purchases purchased with a discount or coupon, or as part of a bundle, will be credited back to the original form of payment or get a credit equal to the value of the discount or bundle.
Zyia Starter Kit Return Policy
You can get your money back if you return a kit. The kit must have everything still within it, and a message indicating the desire to return it and receive a refund must be attached.
Additional restocking fees will be applied to any starter kits returned to the company. Therefore, $2 will be taken out of your return to cover these fees. Wrap the business plan documentation to substitute for the unworn products after they have been returned.
If the return is approved, your initial payment channel will be credited with the refund. After the return procedure has been finalized, members are free to discontinue their memberships.
Exchange Policy at Zyia
Zyia provides for the exchange of products bought if such a process is initiated within 30 days after purchase.
Also, the product must be in perfect condition and must be returned in its original packing.
If the product has components, none must be missing, damaged, or worn.
Where the returned product was ordered from a third-party website but delivered to the customer by Zyia, Zyia will be responsible for the refund or exchange. However, such returns must be made through the sales rep that was responsible for the purchase.
Zyia Terms for Full Refund on Purchased Product
No refunds will be given if the product or its components are used improperly. Also, there are no refunds for any reason on “special,” “clearance,” or “closeout” transactions. If you discover a broken or damaged product, you should get in touch with a ZYIA representative immediately. If the claims are received and processed by Zyia within five business days, then full refunds will be made.
Examine all shipments carefully, and get in touch with the rep or the company immediately if you see anything wrong. Images might also be needed as proof. Any packages that go missing while being transported will be the responsibility of the couriers and representatives. Zyia’s responsibility ends at the shipping terminal.
There will be no redress or refund where no formal complaint is made within five working days of receiving a damaged or faulty product. Check the quality of your newly delivered tools and other things right away.
Zyia Return Shipment Policy
Zyia’s return policy is at par with the industry standards; although, you’ll have to cover the cost of shipping if you need to make an exchange or return. However, some representatives will foot the bill for the postage and provide you with a prepaid label, saving you a trip to the Post Office.
While some representatives stake their time and resources to track customers’ orders, others leave the entire shipment and clearance to the customer. It is therefore essential to reach out to a representative to ask them about their mode of operation.
Conclusion
Apart from Zyia’s known unique style, the company is also known for its customer-focused return policy. Customers can return purchased products (even for personal reasons) within 30 days after delivery and still be entitled to a refund or an exchange.
However, All products must be unworn, unwashed, and have their original tags attached. Also, when returning a product, it must be in its original packaging.
FAQs
Which Courier Service does Zyia Use?
All BLA components purchased from Zyia are delivered through the United States Postal Service (USPS).
Does Zyia Ship Internationally?
Zyia in its commitment to its worldwide customer base offers international shipment. However, the customer will be responsible for all associated costs and charges.
