Does Instacart Refund Missing Items?

What do you do when you have all your items processed, made payments and waited eagerly to have your order delivered, only to be hit with the hard news, “Missing order”. The frustration increases when the company fails to solve the situation. Several people have experienced with this in stores. Today, let’s have a walk into Instacart to explore how they handle missing orders. Let’s learn about ‘Does Instacart Refund Missing Items?’.

Does Instacart Refund Missing Items?

Does Instacart Refund Missing Items?

How does Instacart address the issue of missing orders from customers? Who is at the losing end, the customer, the shopper, or Instacart? This may be all the questions going through your mind.  Instacart, with its peculiarity, has been known for being swift in handling customer’s issues relating to missing orders with timely refunds made to customers on complaints of missing orders.

How To Report A Missing Order To Instacart?

Follow this simple process to notify Instacart directly of your missing order. The live chat box on the app can be a starting point to report your missing order. Provide the support staff with all the necessary details about the missing item.

Okay, if you don’t want to use the live chat. Take a look at the top left corner of your app, click on the three horizontal bars displayed and click on the, “Your order” tab. Click on “Get help” and choose the order in which you have an issue. 

On the displayed option, select the issue that is attributed to the order and provide all the details appropriately. Depending on your payment method, select a refund or Instacart credit where applicable. You can also visit the store in your locality to report a missing order.

Why Orders Get Missing After An Order Has Been Processed On Instacart?

While noticing a missing item might be a surprise to some people. It is not out of place to notice a missing order in a customer’s order since it’s a shopper that will have to pick all the selected orders and package them for delivery.

Customers have a missing order due to one of the following reasons. Failure of the shopper to select the appropriate item needed by the individual. Sometimes, the shopper might forget the items in the delivery van during the process. The mistake might also be from the customer, some customers can act funny by keeping back items and claiming they were not delivered. 

Though some shoppers are suspected to keep back customer’s orders. Shoppers with low ratings from customers risk being dropped by Instacart and their service portal will be disabled from using Instacart services as a shopper or as customers.

Orders That Can Be Refunded On Instacart

There are no exceptions to order refunds for missing items on Instacart that are not been attended to. At the top of the mind of Instacart is customer satisfaction. If a shopper made a replacement for a customer, such orders are changed instantly or a refund is received. 

Who Takes The Blame For Missing Orders?

After an order must have been reported to Instacart with the necessary detail surrounding it. On completion of the research to trace it by Instacart, Instacart takes responsibility both for money and exchange. Items are to be made known within seven (7) after which either Instacart or the shopper will be held responsible for the order.

How long does it take to receive a refund after reporting a missing order To Instacart?

Making refunds depends on the surrounding factors behind the missing order. Some customers may request money refunds or a change of items. If the order was not delivered due to the shopper forgetting it during the delivery time, plans for a refund will be made in the least possible time.

For money refunds, it takes 5 to 10 days to process payments for bank refunds. If it was an Instacart credit it will be within a split of seconds to credit your Instacart wallet. 

Customers can visit the Instacart store in their locality to make complaints. Refunds and exchanges are processed on the presentation of shopping receipts.


After reading this article, it is believed that you can now throw your shoulders around Instacart. Instacart bears the risk and ensures that missing orders reported by customers are given apt attention. Both shoppers and customers are advised to always take pictures of items delivered as a backup for reference if there is a problem. Yes, Instacart refunds missing items.

Frequently Asked Questions

 1.  Will I be charged for soliciting a refund for the missing order?

Instacart will never charge you for soliciting a refund for the missing order.

2. Who bears the loss for missing orders?

Instacart bears all the loss. The shopper involved may have his or her appointment with Instacart dismissed if it is a recurring scene.

3.  Can I get a refund from the store?

Yes. On the presentation of your order receipt in the store, you can get a replacement or refund for the missing order.

Does Instacart Refund Missing Items?

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