Is Roto-rooter BBB Accredited?

Roto-rooter is arguably North America’s biggest plumbing, drain cleaning, and water cleanup service. Roto-rooter has been up and running since 1935. Initially, it was owned by the Blanc family, but later it was sold to Chemed corporation in 1980. Roto-rooter has 100 company-owned outlets and around 400 franchises in the United States and other countries such as Japan, the Philippines, Mexico, the United Kingdom, Hong Kong, China, Indonesia, and Singapore. Let us know more about Is Roto-rooter BBB Accredited in this article!

Is Roto-rooter BBB Accredited?

Roto-Rooter’s headquarters are based in Cincinnati, but all the manufacturing is done in their factory, located in West Des Moines, Iowa. Better Business Bureau, also known as BBB, is one of the resources to measure a business’s performance and trustworthiness. Suppose you might want to donate to a charity or check the legitimacy of another local service provider. In that case, you can check out its BBB profile. BBB is a not-for-profit organization that is focused on enhancing marketplace trust. The two main functions of BBB are to provide a rating for a business’s performance and reliability and solve consumer complaints. 

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Is roto-rooter BBB accredited?

Better Business Bureau does not accredit roto-rooter. Reviews of 309 customers average up to 1.2/5 on the BBB website. Moreover, 647 complaints were closed in the last three years related to roto-rooter and 223 complaints in the previous 12 months. Though roto-rooter is not BBB accredited, other accredited businesses in this category are Cooke’s Plumbing & Septic Service, Red Lilly Plumbing, etc. 

How does BBB rate and accredit businesses?

Every business is given or deducted points for its performance in 13 sections. Some important factors include unresolved complaints, business type, and government actions against the business. The score is then represented by a grade. If a business manages to achieve a score of 97 to 100, it will receive an A+. A score of 94 to 96.99 would result in an A grade and A- for a score between 90 to 93.99. BBB ratings are not a guarantee of a business’s performance or trustworthiness; instead, BBB recommends that customers consider BBB ratings while considering all the other factors about business. BBB does not recommend any business but rather helps them to make a decision. 

Effects of being a BBB accredited business?

When trying a new business, customers are always hesitant or worried about the business’s reliability. Being accredited by BBB gives the customer a little satisfaction and proves the business’s legitimacy and reliability. BBB accreditation makes the business more trustworthy for the customer when comparing different products or services. 

Even if you are looking to sell franchises or planning a merger or acquisition, a BBB score will be extremely helpful in verifying a business’s credibility. Aside from the credibility stamp, BBB also deals with helping businesses build marketplace trust to attract potential customers. BBB helps businesses to tackle negative reviews and customer complaints through arbitration. It also provides awards of excellence to businesses with outstanding reliability and ratings. 

How does a business get BBB accreditation?

To become a BBB-accredited business, you simply fill out a form with basic details about your business. Upon BBB’s request, you submit any additional documents required. Usually, you will need to provide banking information, licenses, bonds, a record of your customer complaints, and minimal BBB accreditation fees. 

What factors are used to calculate BBB accreditation?

  • Type of business and its business model
  • Age of business
  • Business Licensing
  • Amount of complaints against the business
  • Unanswered complaints
  • Unresolved complaints
  • Significant complaints
  • Complaint analysis
  • Delayed resolution for complaints
  • Government actions against business
  • Advertising Issues
  • Amount of background information
  • Ability to develop a clear understanding of business by BBB
  • If a business has honored any medications or arbitrations
  • The business has attained BBB accredited status
  • The business had its BBB accreditation revoked

What does BBB do about the business complaint?

Whenever it receives a complaint, it acts as a neutral third party. By acting as a mediator between the business and the customer, it hears concerns from both sides. It works towards providing a solution that will satisfy the customer and the business. Once a complaint is filed by a customer, the business is notified and has a deadline of ten days to respond. 

Conclusion

Roto-rooter is not accredited by BBB and has a cumulative rating of 1.2/5 by 309 customers. BBB rating verifies a business’s reliability and performance, helping the customers to make better decisions and be able to compare different businesses. BBB ratings are beneficial for new and small businesses because they do not have much to prove their reliability, so having a good BBB rating might give the potential customer satisfaction or relief of mind when choosing it. BBB accredited businesses use 16 different factors . To resolve a complaint, BBB acts as a third-party mediator and provides the best resolution for both business and customer. 

Is Roto-rooter BBB Accredited?

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