Vanguard Furniture is one of the most famous furniture manufacturing brands in the US. It started its operation in North Carolina more than fifty years ago. Now it has six manufacturing units in North Carolina and a few in Virginia as well. It consists of dedicated workers of 600 associates. Vanguard Furniture focuses on providing the best customer service not only before buying but also after final sales have taken place. The company ensures that the customers are delighted with the warranty features offered to them in case of any defect or damage. Vanguard Furniture have designed their warranty policy in a way that it narrates the quality of their product as well as satisfies the customer.
Vanguard Furniture warranty is categorized into two parts consisting of Customer Limited Warranty for Upholstery and Customer Limited Warranty for Case goods. Customer Limited Warranty for Upholstery consists of products, springs, frames, seat cores, fabrics, leather, and sleep mechanisms. This type of warranty varies from one year to five years, whereas a few items offer a lifetime warranty. Customer Limited Warranty for Case goods consists of Wood and Metal Products, Marble and Stone Tops, Glass and Mirrors. This type of warranty varies from 120 days to one year.
Vanguard Furniture Warranty Service
Vanguard Furniture provides two types of warranty to its customers:
Customer Limited Warranty: Upholstery
Materials used in making a soft covering for the furniture are known as upholstery. Limited warranty upholstery provided by the company is discussed below:
- Product
Standard products of the company are given a warranty of one year from purchasing date for workmanship defects if utilized with regular usage. Abusively using the product does not qualify it for this warranty. If negligence or excessive usage is detected by the company, then it does not comply with the provision of its warranty.
- Seat Cores, Springs, and Frames
Seat Cores, springs, and frames enjoy a lifetime warranty granted by the company, but the condition is that they underperform in normal circumstances. They can be replaced or repaired without any charges after determining their liability. Only the original customer can avail of this warranty.
- Fabrics
Color faded fabrics do not qualify for the warranty. Fabric can be replaced, but the color match is not guaranteed. The fabric has to be submitted by the customer to the service center for required inspection. If the customer has used a stain-repellent finish, then the company will not accept it for treatment under this warranty.
- Customer’s Material Fabrics (COM)/ Customer’s Material Leather (COL)
Vanguard is not responsible for the after-purchase performance of Customer’s Material Fabrics (COM)/ Customer’s Own Material Leather (COL) after the fabric’s acceptance and inspection by the company for final manufacturing.
- Mechanisms
A full warranty is provided to the customer for sleeper mechanisms when kept in regular care and usage. Any defect which is witnessed in the sleep mechanism is provided unconditional warranty during the operational life of the items in this category. The original purchaser has this facility only.
Year 1: Defective parts of the inner mechanism get replaced with a cost of installation of up to $150.
Year 1-5: Defective parts of the inner mechanism get replaced without bearing the cost of installation.
After 5 Years: Servicing continues, but the company takes to repair and replacement charges.
Customer Limited Warranty: Case goods
Vanguard Furniture case goods purchased from dealers fall under this warranty and apply to the original purchaser only. Details are discussed below:
- Wood and Metal Products
One year warranty from the purchasing date is given to the original purchaser for wood and metal product defects in materials if it was in normal usage.
- Marble:
Four months warranty from the purchasing date is given to the original purchaser for marble and stone product defects in materials if it was in normal usage. No warranty is granted by the company against spills causing the stains.
- Glass and Mirrors
Four months warranty from the purchasing date is given to the original purchaser for glass and mirror product defects in materials if it was in normal usage. No warranty coverage is issued by the company if scratches result from mishandling after delivery.
Limitations
The following limitations are associated with this warranty given by the company:
- Only the original purchaser has the privilege to enjoy this warranty from the date of purchase if the product stays under normal usage for the specified period.
- Regular residential use is a must to get this warranty. If damage is caused due to misuse or negligence on the purchaser’s behalf, this warranty becomes void. Use of chemicals, improper cleaning, liquids spill, or accidents disqualify the customer from grabbing this warranty because the product was used for the purpose it was not intended.
- No alterations are allowed. If any alteration is witnessed, then this warranty automatically becomes void.
Warranty Claim
The original authorized dealer should be contacted first to claim the warranty. Then, purchase proof and delivery date have to be provided to the dealer for further procedures related to executing the applicable warranty.
Conclusion
Vanguard is a decent choice to purchase furniture for your home decor because they are reasonably priced and offer good warranty service after sales. The warranty claims can be made within the assigned time mentioned in the warranty card given by the company after delivery of the product to the original purchaser. The procedure for claiming the warranty is also very customer friendly and easy.
FAQs
What is the first step for claiming the warranty?
The first step to claiming the warranty is to contact the authorized dealer with the purchase receipt and warranty card given by the company at the time of purchase.
What is the time duration of claiming warranties?
The time duration varies depending on the type of product you have purchased. Usually, it varies from four months to as long as the product’s lifetime.
