When you’re buying a new piece of furniture, it’s important to understand the company’s return policy, how they handle warranties, and what kind of service they give their customers. You want to make sure that in situations whereby something goes wrong with your piece of furniture or a part breaks, you won’t be left with anything but headaches. Kevin Charles furniture is a furniture company located at 927 Sam T Barkley Dr, New Albany, MS 38652, United States; with in-store shopping and delivery service options. Due to their special affinity and shared commercial interests, the Kevin Charles brand is named after City Furniture’s creator, Kevin Charles Koenig. In this article, we will go over the warranty and returns policy for Kevin Charles Furniture and their service policies.
Their Warranty: Is Everything Certified?
Kevin Charles Furniture gives a 10-year structural and a 1-year warranty on all their products. The structural warranty covers warping and sagging, which are issues that are often caused by movement in the subfloor or movement in the building itself. To get the full warranty, all products must be certified. It is important to know that not all products are certified, and it is up to the customer to ask which ones are. If you chose a product that isn’t certified, you may not be able to get a warranty on your furniture.
Products of Kevin Charles Furniture that have a warranty
Fabrics, cushion cores, spring parts, and electricals are all covered with one year warranty. the frame is covered with a ten-year warranty. The following are Kelvin Charles furniture products:
• Ottomans
• Sofas
• Love seats
• Bedroom furniture
• Accent chairs
• Mattress
• Curio
• Drawers
• Tables
• Bars
• Accent pouf
• Sleepers
• TV stands
• Credenza
• Sectionals
• Accent pillows
Kevin Charles Furniture Delivery
– Delivery – Most deliveries are scheduled on the weekends since that is when most of the team is off work. – Weekend deliveries – If you order your furniture on a Friday and it comes from other states, it’s possible that it won’t be delivered until the following weekend. – Lead times – Most furniture at Kevin Charles Furniture takes about 4-6 weeks to arrive at your home. This is because most pieces are made to order. – Custom furniture – If you order custom-made furniture at Kevin Charles Furniture, there is no specified timeframe for when it will be completed. – Insurance – If your order is damaged during shipping and you want to file a claim, you must do so within the space of 48 hours of the delivery.
How to Return a Product from Kevin Charles Furniture?
If you decide to return a product because you don’t like it or it doesn’t fit in your home, you have 10 days from the date of delivery to contact the company. If you bought your product directly from the website, you can either call the customer service team or use the online contact form. You must adhere to the retailer’s return policy if you bought your product there. If you don’t have the receipt to prove that you bought the product from the retailer, you may be denied a return.
Service & Repairs at Kevin Charles Furniture
If your piece of furniture has been damaged or marked up, you can send a picture to their customer service team and see if they can repair the mark. They will most likely fix it for free if it is a minor mark or scratch. Kevin Charles Furniture offers a service where they can send a technician to come to your house and repair your furniture. To make an appointment, make use of their online contact form or give their customer service department a call.
Conclusion
Now that you’ve read through this article, you know everything there is to know about the warranty and returns policies for Kevin Charles Furniture. To conclude, we believe that Kevin Charles is a trustworthy company to buy furniture from because all their products come with a 1-year full warranty and a 10-year structural warranty. The only downside is that it may take up to 6 weeks for your furniture to arrive at your home due to their custom-made manufacturing process.
Frequently Asked Questions
How do I file a warranty claim for my furniture from the Kevin Charles line?
Follow the manufacturer’s steps in the product manual and warranty. Please be patient with the manufacturers and do not suppose warranty coverage that was not given in writing.
Is there a warranty for services?
Yes, warranty coverage services such as electrical furniture, labor, etc.
Does Kevin Charles furniture have a financing option for customers?
Kevin Charles furniture has financing offers for their customers. They have 6, 12, 60 month financing plans for products on quantifying purchases.
Why did Kevin Charles Furniture have negative reviews before now?
It is because they were undergoing the lean manufacturing process. A time when they were seeking ideas for improvements or innovation.