Selecting the right furniture is necessary to create a room that feels warm and welcoming. Buying quality furniture at an affordable price can be challenging, but it is possible with the help of certain shopping tips. Before completing the purchase, one must do research on different brands. You can prevent future damage to your new piece of furniture by knowing what type of warranty it comes with. Even better, it guards with a warranty that protects the buyer against any future damage/repair. Let us know ‘Polywood Furniture Warranty’.
Polywood furniture gives two types of warranty service. They are named Limited Residential Warranty and Polywood Limited Commercial Warranty. Limited Residential Warranties are supposed to provide Twenty (20) years of warranty for the original purchaser in Residential purpose usage from its purchasing date. This warranty for materials may vary from one to five years.
This article covers everything you need to know about warranties of Polywood furniture so you can get complete knowledge of its warranty coverage.
Types of Warranty
Two different types of warranty policies are practiced by Polywood Furniture. Their details are given below:
Polywood Limited Residential Warranty
The original purchaser of Polywood furniture is given a warranty of Twenty (20) years according to Limited Residential Warranties. It is used for Residential purposes starting from the purchasing date. It is made sure that when a product is purchased, it remains in normal use by the purchaser, and its conditions are maintained. The company enjoys material defect freedom and is expected not to crack, rot, splinter, or get structurally damaged from an infestation of insects.
Polywood Limited Commercial Warranty
The original purchaser of Polywood furniture is given a warranty of three (3) years according to Limited Commercial Warranties for commercial use starting from the purchasing date. It is made sure that when a product is purchased, it remains in normal use by the purchaser, and its conditions are maintained.
Material warranty
Material warranty according to the policy of the Residential and commercial warranty are mentioned below:
Hardware
Hardware is an essential requirement in production and it is utilized in furniture production or assembly with a warranty of five (5) years. The reason for 5 years warranty is that these products are claimed not to break for this much of a period during Residential use.
For commercial use, the Hardware getting used in furniture production or assembly is given a warranty of one year because they are claimed not to break for this much of a period.
Metal Frames
The company provides a warranty of five years of Residential use when joints, welds, and powder coat are covered under Polywood Residential warranty. The company provides a warranty of three years of commercial use when joints, and welds and two years when powder coats are covered under Polywood’s Limited Commercial Warranty.
Woven Inserts
Woven inserts are expected to grab a warranty of five years because they are expected not to fade, crack, rot or fail structurally for five years during Residential use. Woven inserts are expected to grab a warranty of two years because they are expected not to fade, crack, rot or fail structurally for two years of commercial use.
Fire Pit Table Components
The Fire components are not covered under the Polywood warranty nor the Residential noncommercial warranty.
Cushions, Pillows, & Umbrellas
Material defects for cushions and pillows are supposed to be warranted for Thirty (30) days from purchasing date. Pillow fabric and Cushion fabric get warranted from fading color or tear for one year from the purchasing date.
Umbrella frames do not get covered under the Polywood warranty.
Conditions are the same for the Commercial Warranty.
Exclusions
Maintaining your product is very important to gain the benefit of the warranty being provided by the company. This warranty is invalid if the furniture in use is mistreated or abused by the user. Normal wear and tear in regular use do not fall for this warranty.
Return Policy
Polywood also has designed a return policy for its customers to facilitate them if they do not feel contented with their decision. They have set a policy based on which they will return the items of furniture. The customers must have their warranty card and receipt with them for returning their product.
Customers should contact Polywood within Thirty days of their purchase if they are not satisfied. The customer service team will contact the buyer and make all necessary arrangements for receiving the returned product and making a replacement for that product.
Conclusion
Polywood furniture has a very simple warranty policy of Twenty (20) years in form of Limited Residential Warranties and a three years warranty policy of a Limited Commercial Warranty starting from purchasing date. . The materials used in different furniture have varying warranties between one and five years.
If you are about to buy from Polywood furniture then you must go through their warranty policy as well so that you are aware of how you can avail it if there is any damage, how much the warranty lasts, and which items are not getting covered in their warranty.
FAQ’s
What are the limitations of the warranty at Polywood furniture?
One of the limitations is to make sure that the item purchased is in normal usage and not destroyed intentionally. Fading color of the product does not qualify for any of the warranties.
What type of Warranty is the company offering to its customers?
Polywood provides two types of warranty to its customers. These are called Residential and commercial warranties.
