Ashley Furniture Industries is an American home furnishings manufacturer and retailer. A father-son duo owns this company. Ashley Furniture manufactures and sells its home furniture products all over the world. They have the finest furniture products and a wide range of variety to choose from. But what is also noticeable is their warranty-related policies. Let’s take a deep look at their warranty policies and know more detail about ‘Ashley Furniture Warranty’.
Ashley Furniture Warranty-
Ashley’s offers Warranties on its product for a maximum of 5 years and a minimum of a year depending on the product you purchase, you can check this in theist below. They have labor coverage of up to a year on most of their products. There are also certain exceptions in their warranty policy which you can check before making your claim. We have also mentioned the claim procedure and contact information later in the article.
The warranties that are offered vary from product to product according to company policies. We have listed below the types of warranties and the time duration it is offered by the company on the particular product:-
- A lifetime Warranty is offered on the Frames utilized in Upholstered and Leather Products. Labor coverage of up to a year can be accessed. (Kindly note that ‘Lifetime’ refers to the normal useful life of the product under reasonable use.
- The Springs and Webbed Seating System which is the webbing used to support the seating area is given a 5-year limited warranty and a year of Labour Coverage.
- A 5-year warranty is given on Recliner Mechanisms while labor coverage is provided for a year.
- Sleeper mechanisms come with a 3-year limited warranty and a year of labor coverage.
- Sleeper mattresses are considered a different product and they are provided with a 3-year limited warranty and come with labor coverage of up to a year. (Kindly note that Lashley replaces sleep mattresses after the first year of use on the following criteria:- the product must have been used for more than a year but less than 2 years of use9 and 0% of the replacement will be covered. For a product being used for more than 2 years but less than 3 years of usage, 80% of the cost of the replacement will be covered.)
- Cushioning products the ones that come along with the furniture in a loose form and the ones that come attached to the furniture both are provided a 1-year limited warranty and 1-year labor coverage.
- A one-year warranty and a year of labor coverage are offered on the leather and upholstery fabric.
- Items like comforters z bed skirts, pillow shams, and any accent pillows that come along with a comforter set have a 30-day warranty and also include coverage of 30 days.
- Finishes and all other furniture products of Ashley’s are covered under a year of warranty and labor coverage.
Limitations and Exceptions: Ashley Furniture Warranty
Some certain limitations and exceptions apply to the Limited Warranties of Ashley Furniture, they are as follows:-
Except for Unattached Cushion, all products of Ashley Furniture can be repaired and if it is beyond repair then a replacement can be offered for the same. However, please do note that refunds will not be provided.
If the materials aren’t available within your warranty period then Ashely’s has the right to replace them with better or equal quality products. But, in replacement, the color of the fabrics can vary.
Ashley Furniture will pay from the date of purchase up to one year for the reasonable and customary labor rates or replace the defective parts of the commodity during the coverage of the Labour period. When the labor coverage expires then the retail purchaser is responsible for all the costs related to transport, packing, and shipping.
Ashley will under no condition surpass the purchase price of the product or the replacement of it.
A limited warranty of Ashley isn’t accessible if the product has been once altered by any person, dealer, or company without having written authorization from Ashely.
Procedures Of Claiming
If you wish to claim the warranty services provided by Ashley’s then you need to meet the specific requirements of the company for the same.
The claim must be made by the original retail purchaser of the product. To claim the warranty you will have to contact the retailer from whom you bought your product. You must mention in your claim the original bill number of your product, the product serial number, and the period of a warranty claim.
Kindly note that Ashley’s can ask you to return the defective parts of the product and for this, the arrangements for the transportation of it must be made by you. You can contact your retailer for the same to see if they can help you out with it.
Contact Information
Ashley Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
Customer Service Phone Number: 1-800-477-2222
Conclusion –
Now We’ve learnt about ‘Ashley Furniture Warranty’, Ashley’s has a fine policy for warranties just to see if the warranty period of your product hasn’t expired before you claim and need to check the requirements of the company before claiming. Ashley will get back to you as soon as possible.
