Introduction
Simplisafe is a home security-based company founded by Chad and Eleanor Laurans in the year 2006 to help the Cambridge students’ break-in problems. It has a base unit and keypad with various products to help protect the residing places. Let us see about the return policy of Simplisafe.
Products sold by the Simplisafe company
- Water sensor – $ 19.99
- Simplicam cameras- indoor- $99.00 , outdoor – $169.99
- Smart locks- $99.00
- Video doorbell pro – $169.99
- Key fob – $24.99
- Motion detectors- 429.99
- Smoke detectors – $29.99
- Glass break sensors- $34.99
- Keychain remote – $29.99
- Entry sensors – $14.99
- Wireless siren – $59.99
- Panic button – $19.99
- Carbon monoxide detector – $49.99
Simplisafe return policy
For return, the company follows the policy for a general SimpliSafe product, 60 days to return after receiving the product. The product return can be done by calling SimpliSafe customer service at 1-888-783-8441. The refund takes 3-5 days once the returned product is received by the company. The company even covers the shipping charges for return.
Packages and prices
One base station, one smoke detector, one keypad, one wireless siren, one keyfob, six entry sensors, and two motion sensors cost about $464.87. An overall home security system with 4 pieces of equipment – the foundation – costs $244.96 as a base price. The highest package has 14 pieces and is named the Haven. It has one base station, one smoke detector, one water sensor, one wireless siren, 2 motion sensors, and 4 entry sensors and costs about $504.86.
The Knox is a 13-piece product with 1 base station, 1 smoke detector, 1 wireless siren, 1 keypad, and 1 keyfob with 2 motion sensors and 6 entry sensors. This costs about $464.87. the six-piece plan – the essentials- costs $274.95 and has 1 base station, one motion sensor, 3 entry sensors, and one keypad. The hearth is a 9-piece package that costs you $389.91 which includes with it a base station, one keypad and keyfob, one wireless siren, 1 smoke sensor, and 3 entry sensors. All these packages provide 24/7 police, fire, and medical dispatch. They have unlimited recording space and a lifetime warranty too.
Refund Process
Simplisafe promises its customers the total of the money paid. Yes, you read it right. They give you a total money-back guarantee and the refund will take place in the same mode as the payment.
- If the payment was made through debit or credit cards the refund will take place to the respective account number. This also takes place between 3 to 5 business days
- If the purchase is done through cash, cheque, PayPal, or gift cards the refund will be in the mode of cheque only.
Things to check before returning any product to simplify :
Make sure the following things before you send any product bought from SimpliSafe for a refund.
- The authorized and official seller of the product must be the SimpliSafe company only. Any duplicate or fraudulent company items will not be accepted by the company for exchange or return.
- Make sure the installation and use of the product are done by the company’s manual provided along with the product. Any damages made due to the wrong installation will also not be accepted.
- No altered item will be accepted for exchange or return
- Damages caused by repairs made by unauthorized persons or any spare change made by another person will not be allowed for return.
- Any purchase made outside the U.S. can’t be applied to the return policy.
Exchange policy:
Any product when found defective can be sent to the company for exchange. The company will give a quick check on the product and address the defect for their reference and understanding and then exchange it for a good one.
How to return the product?
The product bought from SimpliSafe can be returned only when you get the prepaid return label. This prepaid return label bears the shipping charges for the shipping on the return of products. To get this label you have to contact the customer care service of the SimpliSafe company. You can also mail the company about your problem to this website-
customer-support@simplisafe.com.
Once your request is processed you will be sent the official returning prepaid label and that label along with a postage prepaid return slip that will have all the required information regarding the particular product. Pack the product in its original return box and stick the label on top of the box. https://www.ups.com/dropoff from this website you can send the package to the mentioned address with the help of UPS.
Conclusion
Protecting the house from thieves and other break-ins has now become an essential task while building or buying any built property. Simplisafe helps you protect your lovely house with a variety of products for security and also provides even flexible return and exchange policy to its customers if they find the product dissatisfying or not worthy.
FAQS
- Can you shift the SimpliSafe system from one house to another?
The SimpliSafe system can be changed from your old house to a new one in case you are moving. The system stays customizable according to your environment.
- Can simplicam be used without a subscription?
Yes, now the SimpliSafe’s cameras can be used without subscriptions.
