Home Depot sells a variety of lawn mowers to suit their customers’ needs. We, as customers, have great expectations from service providers, especially with their return policy. Home Depot tries to provide quality services to satisfy them. However, The Home Depot has the right to limit or prohibit returns, according to the policy. In case you’re wondering what are they, let’s find it out together. Everything you need to know about Home Depot lawn mower return policy you will find it here.
A customer can return the unopened and unused lawnmower within 90 days of purchase unless anything is mentioned in the Return Policy Exceptions. However, the application of the return policy depends on the type of lawnmowers. For a regular, battery or cored lawnmower, the customer will have a generous period of 90 days to return it. Gas-powered lawn mowers only have 30 days. If a customer buys a regular lawnmower with one of the following cards mentioned below, he will have an extended period of 1 year:
- The Home Depot Consumer Credit Card
- The Home Depot Commercial Revolving Charge
- The Home Depot Commercial Account
Even when purchased with these cards, gas-powered lawnmowers are still an exception and have to be returned within 30 days of purchase.
To get a full refund, the product must be intact, new, and unopened. Products that are defective or damaged may be eligible for a return, depending on the warranty plan. Whatever the case may be, the customer will need to bring the receipt along with all the items. He will also need to bring a photo ID along with the credit card used to make the purchase(if applicable).
Can used lawnmowers be returned at Home Depot?
The Home Depot return policy says that for a lawnmower to be returned, it must be new and unused. But, used products(from other brands too) are also accepted if there was any defect or any damage during delivery.
Can a lawn mower be returned without a receipt?
Yes. If a customer brings the product within 30-90 days of purchase, a store associate might be able to track the purchase with a credit or debit card. To ensure the verification of the transaction, he will need to bring the card with which he paid and an ID with his photo. If the purchase couldn’t be tracked, the customer may receive store credit or the lawn mower’s smallest sale price. However, it must be kept in mind that store managers can refuse to entertain customers without a receipt as it goes against the standard return policy.
Is the box needed to return a lawnmower?
Yes. Lawnmowers must be returned to Home Depot in the original packaging along with other items of the accessory. If the product is returned without them, the return request might be denied.
What if I have the receipt but lost the box?
In most cases, yes, the Home Depot will take stuff back without the original box or packaging if the customer has a receipt. However, it varies from store to store and employee to employee.
What’s the procedure of online returns?
If you want to return a lawnmower you bought online, call The Home Depot’s customer service department at (800) 430-3376 to see if it’s qualified for an online return. It’s possible that some models will have to be returned to a shop rather than being mailed back. Furthermore, some riding mowers, such as those made by John Deere, are sent straight from the dealer, and returns must be handled through the dealer.
Can a lawn mower be returned to any Home Depot store?
Yes. A lawnmower that was purchased online or from a store can be returned to any Home Depot store. However, the lawnmower must be in proper condition along with the receipt or online invoice. To get a refund, the customer must bring the card which he used to make the payment.
The lawnmowers that were purchased online can also be returned by mail using UPS, using the packaging slip that comes with the order. If the customer didn’t receive the packaging slip, he can contact Home Depot Customer Care.
How long does Home Depot take to make refunds?
Cash refunds are made straight away unless the price of the lawnmowers exceeds $1000. In this case, a check is sent from the Home Depot Corporate office. Credit and debit card refunds take 2-10 days whereas PayPal takes 2-5 days. However, it might also take up to 30 days. One must also keep in mind that the process of repayments of online purchase begins once the lawnmower has arrived at Home Depot. This might take at least 2-3 weeks.
Thus, it can be concluded that Home Depot lawn mower return policy is satisfactory. Home Depot lawnmowers both electric and cored must be returned within 90 days of purchase unless purchased with Home Depot credit card and account. However, there’s no exception for gas-powered lawnmowers. They must be returned within 30 days of purchase only. For returns and refunds, the customers must have proof of purchase, and also, the product must be in an appropriate condition.