Amazon Video Game Return Policy

Here we will see about the Amazon Video Game Return Policy

You bought a video game from Amazon that your friends have been telling you about, and here after a long time, you got the video game. You try to play the game, but there is something wrong with it, oh, wait! it doesn’t want to play, or before you can play the game, you find out an incorrect video game was sent to you, what do you do? Do not worry. We got you sorted. The Amazon video game return policy is there for everyone to ensure that customers are always happy and treated fairly.

Amazon Video Game Return Policy

According to Amazon, software and video games can be returned for a full refund if the item is defective, damaged, or is the incorrect product back to Amazon within 30 days from the day you got it. Now, say the item/video game you have received, you already activated it, and used it, what will happen then? Amazon will charge you up to a 100% restocking fee. Get prepared for that! But there is no need to panic. 

For software or a video game missing parts due to you losing them, Amazon will charge you up to a 100% restocking fee, the same as if you have already activated and used the item or tempered with the video game without permission/authority. But how do you return the item? Below are steps you can follow to return the item/video game you ordered.

On Amazon’s renowned website:

  1. Go to Your Orders page.
  2. Go to Return a Gift (if applicable).
  3. Select Return or Replace Items from your chosen order.
  4. Pick the item you wish to return and your reason for the return.
  5. According to what you may want, pick a refund or replacement.
  6. Pick/select a return method.

To know more about the Amazon video game policy and how to return the item/video game you ordered, preserve reading!

Return a video game gift

You got a gift from your loved one, a video game, but you notice there are some troubles with it. What can you do in that unfortunate situation? What you can do is return the video game to Amazon and ask for a fresh order. Say you sent the gift, and you have a change at heart and want to exchange it with another better video game. What can you do? What you can do is swap it.

Steps to help you do the swapping on Amazon’s site:

  1. Visit the Returns Center.
  2. Punch in the order number when prompted.
  3. Pick Search.
  4. Select the item(s).
  5. Select the reason from the menu.
  6. Select the return method. 
  7. Follow the instructions.

Can you replace an item you ordered with the same item/video game?

Imagine you ordered a video game that you have longed to play for a long time from Amazon and is the only game you ever wanted to play then, but there are some issues with it. Can you replace it with the same video game from Amazon? Yes! Isn’t that exciting to know? Now, you can get the same game and finally get to enjoy yourself. But how can you replace an item? From Amazon’s website, go to Your Orders to display your recent orders and select the item you want to exchange.

What period does it take to get a refund from Amazon?

It will take up to 25 days for the item to be received by Amazon once you return. You will get notified when Amazon receives your item, hopefully. But, please wait for at least seven days for your refund to reflect in your bank account.

Do you wish to return an opened/used video game to Amazon, and is that possible?

Yes, you can return it to Amazon. However, you will need to pay a restocking fee, and you will not get a full refund.

How can you view the status of your return/refund?

You can view the status of a return or a refund in Your Orders from Amazon’s website by selecting View Return/Refund Status next to the relevant order. 


Item/video game is returnable within 30 days from the day you purchased. If the return was Amazon’s error, Amazon gives your money in full. But, if the fault was yours, you will need to pay the restocking fee that Amazon may charge you.

Frequently Asked Questions

Do you need a reason to return a video game?

Yes, you need a reason to return your video game so that the support team may understand what the matter is about the game and help you accordingly.

How can you return a video game?

You can return the video game through Amazon’s website. On their website, go to Your Orders then, select the video game you wish to return.

Can you return a video game for a full refund?

Yes, you can return your video game for a full refund, but that depends if you activated, used the video game. You may not get your full refund as you will get charged a rest

Amazon Video Game Return Policy

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