How Does Instacart Work For Apartments?

Over the years, delivery service which involves the transportation of purchased goods or products from a company to a customer has become very popular and widely accepted in the society. For companies, it gives a wider customer reach and boost online presence and for customers, it makes the purchase of products more convenient. Here we will see How Does Instacart Work For Apartments?

How Does Instacart Work For Apartments?

Instacart works for apartments the same way it works for every other kind of building except that in the case of an apartment, a customer, when placing an order has to provide specific information like apartment address, apartment security or checkpoint, building number, flight of stairs, room number, e.t.c. Instacart shoppers are trained to deliver grocery packages to the doors of customers, so with the right description, you’ll get your package delivered to your door step in your apartment.

Instacart Delivery Process

There are two processes to getting a package delivered from Instacart – placing an order for an item and receiving the item through delivery service. To place an order one has to

  • Search for an item of choice through the list of available items.
  • Select an item/items of choice and add them to a cart.
  • Review the cart to ensure the right items and their quantities are selected.
  • Add an address where purchased items would be delivered to as well as payment information.
  • Place an order for items purchased to be delivered.

The next process is the delivery process. After an order has been placed, an Instacart shopper delivers the items purchased to the address provided by the customer. Depending on the request made by the customer when an order is placed, an Instacart shopper will either deliver the package to the door of the customer or leave it outside while notifying the customer that the package has been delivered.

Instacart Shoppers Delivery

Except a customer wants his/her grocery delivered outside — which means they have to make use of the “leave at my door“ delivery option —, all Instacart shoppers are expected to deliver packages at the doorstep of customers.

Based on the terms of their contract and training received, Instacart shoppers are expected to deliver packages to the doors of customers but depending on the situation at hand, the need of the customer and the shopper’s discretion, packages can be carried into the homes of customers.

In a situation where a customer is disabled or heavily pregnant and mobility is restricted, an Instacart shopper can decide to go the extra mile of taking a package into the home of a customer. Since this is outside their line of duty and an extra service, Instacart shoppers are usually tipped by customers for the stress of carrying these packages into homes.

In a situation where a customer wants his/her package delivered outside as a result of being absent from home or not wanting to come in contact with an Instacart shopper, he/she has to make this known through a chat message or by making use of the ”leave at my door” delivery option.

In this case, an Instacart shopper after delivery takes a picture of the package delivered and send it to the customer to notify him/her that the package has been delivered. Regarding its refund policy, a customer can ask for a refund if:

  • He or she finds out that an item that was paid for isn’t included in the package delivered by a shopper.
  • An item is delivered by a shopper in an unstable state.
  • A package is delivered after the end of the scheduled delivery.
  • A shopper engages in unprofessional or inappropriate conduct during a delivery process.

Instacart Delivery Fees

There are certain fees (both general and specific) customers are expected to pay in addition to the price of an item/items purchased. These fees differ from tips which go directly to shoppers. Instacart delivery fees include:

  • Delivery Fee — which is paid for an item to be delivered to a customer’s home.
  • Heavy Fee — which is paid when the total items purchased weigh over 50 lbs.
  • Service Fees
  • Long Distance Service Fees
  • Priority Fees
  • Pickup Fees
  • Bottle Deposit and Bag Fees — which are collected in accordance with the local city or state laws of a customer.

Frequently Asked Questions

Can I receive deliveries without coming in contact with an Instacart shopper?

Yes. You have to make it known through a message or by making use of the “leave at the door” delivery option. In this case, the shopper will drop your package outside and notify you that the delivery has been made.

What are Instacart delivery hours?

According to the company’s website, delivery starts at 9am and runs till late midnight.

Are company wears mandatory for Instacart shoppers?

No. Instacart shoppers are allowed to wear whatever they want.

Are shoppers hired as independent contractors or company employees?

Shoppers are usually hired as independent contractors.

Can I get a refund if an item I paid for is not delivered?

Yes you can.

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How Does Instacart Work For Apartments?

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