Oculus Return Policy

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A stressful part of purchasing an item is having to return it due to lack of satisfaction or an order error. Oculus however allows you to return your items by applying a series of short processes.

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Oculus Return Policy

The oculus return policy allows you to return devices and get a refund. To be able to qualify for a refund after purchasing a device from Oculus, you will have to process this refund within 60 days of receiving your order. You will, however, not be refunded your original shipping charges.

How to return an order? 

According to Oculus return policy, where you got your order from determines how you will process your refund. If you purchased your Oculus device from a retail store, you will have to request a return through the retail store. If you placed your order directly from Oculus, you will process your return by visiting the nearest Oculus store to your location or by using the website/ mobile application.  

Website Return processing;

  • Log into your account on the website.
  • Under your profile, click on “orders.”
  • The next step is to locate the device you want to return from the “Devices” tab.
  • Select “return this product” and submit your request.

Mobile Application;

  • Download the mobile application from your mobile play store or app store.
  • Open the app and click on the “menu” button.
  • Go to “settings”
  • Locate your purchase history under settings.
  • Identify the device you want to return.
  • Select “request refund.”
  • You can always check the status of your refund from your purchase history.

What happens after requesting a refund?

Once your request has been received by Oculus, you will no longer be allowed to use the device or digital content. For apps, you will not be able to access it because the store would carry out a confirmation to be sure you did not use it for more than the required 2 hours and also, to check if the fault is not from Oculus. The review usually takes about 5 days to complete. In a situation where the device or constant is approved for a refund, you will receive a confirmation mail from the store and eventually, get your refund in 7 to 9 working days. If the content is not approved, you will be allowed access to it.

What you should know about Oculus return policy

You cannot use the device while processing your refund.

If after placing an order for a device, you get charged but did not receive any confirmation of payment or order. You can apply for a refund.

You can only process a return if it is within 60 days of receiving your order.

After your device has been received for a return, it will be inspected before you will be able to get a refund.

Items like the oculus quest 2 are available for a refund if you apply for a refund within 14 days of receiving your order.

For faulty or damaged items, you might have to contact Oculus customer support before you can be allowed to request a refund.

Oculus normally takes 5 days to review and process your refunds. If you did not receive your money between 7 to 9 working days, you should contact the store’s customer support.

Gifts and digital purchases are eligible for refunds if they are processed within 14 days of receiving the order.

It is important to note that residents of the UK and the European Union are protected under the local consumer laws and may choose to claim a right to a refund if not satisfied by the product.

Products that can be returned 

Digital contents that can be returned in Oculus include;

  • Games
  • Oculus rift
  • Rift S
  • Quest
  • Quest 2
  • Gifts
  • Eligible apps

All digital contents are accepted for refunds only if they are processed between 14 days of purchase and if they have only been used for less than 2 hours.

Digital content that cannot be returned 

  • Contents downloaded or purchased inside of apps like the DLC and in-app purchases
  • Movies
  • Contents not made in the Oculus platform
  • Contents used for more than 2 hours.
  • Subscriptions

What makes a refund request denied?

If you do not follow any of the instructions in the return policy, your refund might be denied. So, ensure you have checked through the return policy and met the needed requirements before attempting to refund any device or content to Oculus.


Oculus refund policy makes it possible to provide quality assurance to their customers by allowing them to test the products first before placing a request for a refund. Apart, from this, Oculus also provides different avenues through which a customer can return a device or digital content; in-store, website, mobile app, and retail store. If you are interested in returning any of your Oculus devices, remember to check out their return policy on their website or you can reach out to their customer support service for further help.

Frequently Asked Questions

1. I downloaded content from a mobile application and I’m not satisfied with it, can I have it returned?

Unfortunately, Oculus policy does not allow for a refund of in-app downloaded content.

2. How long will it take me to receive my fund after processing a refund?

Once your device or content has been approved for review, you will receive your fund within 7 to 9 working days.

3. What happens when I do not get a refund after requesting approval?

In a situation where you have been approved for a refund but have yet to receive your fund, you should contact the Oculus customer support center.

Oculus Return Policy

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