Are you excited to know Eve Mattress Return Policy.Read the entire article for more information.
A decent quality mattress is a wellspring of a good night’s rest. Notwithstanding, picking the right fit on the first go is generally an errand, since what matches your energy while shopping can be a failure when you arrive home. Also, to compensate for the disappointment, you contact customer support for a return or exchange.
It’s helpful that retailers have foreseen the cases of picking an off-base item and have therefore made it possible to refund or exchange merchandise. This fact confirms that returning an item of any size is always an interesting matter to stress over. Because various companies have different views on return policies some might allow a refund or exchange, and some may not. Returning a mattress is one such deal. Here we will examine one of the companies that offer returns on mattresses.
A brief overview of Eve Sleep
Eve Sleep is an online retail business based in the United Kingdom that sells mattresses. The company was founded in 2014 by Jas Bangniewski. The company manufactures four different types of mattresses incorporating memory foam to reach your comfort level. It is challenging to trust online purchases, and major purchases like mattresses are a source of doubt. If you buy a mattress from the company online, will you be able to return it if it is defective? What if you are not comfortable with the mattress? Here is everything you need to know about Eve Sleep’s return & exchange policy if you are wondering whether they accept returns.
Mattresses purchased from Eve Sleep can be returned?
When it comes to sleeping mattresses, you might be wary of returning one due to two factors. First of all, the mattress is quite large, and secondly, imagine the possibility that the company rejects your return request after you have used it. The Eve Sleep return policy is based on the belief that returning a product should be as easy as buying it. For a year, you can try the mattresses, and if you don’t like them, you can get rid of them. You will then receive a full refund for the mattress.
While most companies demand that the mattress should be in top-notch condition and as new as it was at the time of purchase. Eve understands that the condition cannot be like new once you have slept on it, therefore it offers to take the mattress back in any condition. So, you do not have to worry even if it doesn’t look new, once you have decided to return the item you can return it, and the company will refund you in full money. If you are not happy with their mattress you can visit their home trial page, fill out a form and the company will organize a pickup.
Eve Home Trial on products
Customer satisfaction is the core of Eve Sleep. This is why the company offers 30 days home trial on some of its products for you to decide whether or not you need their services and products. Here is a list of products at Eve that offers a home trial for a certain period.
- Mattresses: a 1-year trial
- Topper: 30 days trial
- Pillows: 30 days trial
- Cot mattresses: 30 days trial
- Sleepaway set: 30 days trial
- Sleepaway duvet: no trial
- Sleepaway mattress: 30 days trial
How long does it take to process refunds?
Once your product reaches Eve the process of refunds begins. The payment will be done with the same method opted at the time of purchase. Payments made with debit or credit card, and PayPal may take up to 1-7 business working days.
Payment done with AMEX can take up to 10 business working days. If the payment has been done with Duologi, it may take up to 15 business working days. Usually, it takes 2 weeks, however, in rare cases, it may take longer.
How to return an Eve pillow?
- Eve offers a 30-night trial on their pillows, after 30 days if you want to return your product fill out a form on their home trial page, and they will organize a pickup for you.
- Once, your claim for return is confirmed, you will receive a pre-paid shipping label to paste on your return package. This will not cost you any extra money. You get 14 days to send your return goods.
- After the package reaches the Eve warehouse, the inspection of the package begins to check its condition. Once the inspection completes, the process for refunds begins. The refund may take up to 7 business working days depending on the payment method you opted for.
- Ensure that the pillows are in good condition and not damaged to pass the refund criteria
- For exchange: Eve does not offer an exchange on pillows. But you can return your pillow within 30 days of trial and get a refund accordingly.
Conclusion:
While many retailers do not offer a refund if the mattress is not in a brand new condition, however, Eve offers a return in whatever condition your mattress is in. Which makes purchasing and returning flexible. So, if you are planning to get a new mattress, check Eve’s mattresses on their website.
Frequently Asked Questions
Q1. Does Eve offer a warranty on the mattress?
Eve offers a 100-night trial for a better pick you can return the mattress if it does not meet your expectations. If any fault occurs after the respective period, it will be covered under their warranty.
Q2. Is Eve mattress reliable?
Eve mattresses are reliable as they incorporate memory foam in a three-layer design. Their mattress comes in four types so you can pick one that satisfies all your sleep requirements.
