It is quite an upsetting moment for anyone to get a defective or damaged product delivered after waiting for long hours. Gardener White has very well taken care of such setbacks while designing its customer service and return policy. By keeping its customer first, the retailer has constantly evolved its processes and has developed a convenient ‘Return Policy’ for the shipments made within or outside their service area. To know about Gardner White Mattress Return Policy, read further!
Gardner White Mattress Return Policy
Established in 1912, Gardner White is a go-to-retailer for Michiganders because of its innovative product offerings with an option to choose from customized delivery and installation options. The retailer has successfully leveraged technology and was a pioneer to offer a live tracking system of delivery trucks enabling customers to track deliveries in real-time. The home-grown furniture brand has effectively created a service differentiation for itself in every possible aspect. It has multiple retail stores spread across the region and an interactive eCommerce website to give its customer an online shopping experience. A customer can contact the retailer for help and support via the contact numbers provided on its website, chat with the live chat support, or submit a service request.
Steps to access the detailed page of return policy:
1. Open the browser and type Gardner White Furniture.
2. Select the first search result, or you can also ‘Click Here’ to directly visit the website.
3. On the homepage, click on the Help tab in the right corner of the menu bar.
4. Click on the icon of Return Policy.
Important Points for the Deliveries made within or outside its service area:
- Thoroughly inspect the product during its delivery to your home.
- Please mention any defect or damage on the signed delivery slip.
- Connect with the service department within 48 hours of delivery.
- Repairable damages will be repaired by a professional with no additional charges.
- If the damages are not repairable, the service department will arrange a replacement.
- Any defect or damage in the deliveries made via FedEx must be noted on the signed delivery slip and connected with the service department within 24 hours.
- Working Hours Monday – Saturday 10-9
- Sunday 11-7
- Customer Care (Service & Deliveries): 248-481-2200
For Exchange, Cancellation, and Refunds:
If you do not like a product and are unhappy with the services, you can explore other items available in the store. You can either exchange it with your current purchase or raise a request for a monetary refund.
*All returns and re-selection of the items are subject to an additional handling fee of 25%.
Please note that to initiate a return, the customer will be responsible for shipping costs along with a 25% restocking fee. The shipping cost includes all the costs for delivering the merchandise to your home and back to Gardener White’s store from your home.
**Non-refundable items: Mattress protection.
Conclusion
For more than 100 years, Gardner White has been one of the leading multi-brand retail stores selling furniture in Michigan, United States. It has successfully created exceptional brand equity because of the myriad of innovative product options that it offers, supported by value-added services such as customized product delivery options, a real-time shipment tracking system, and a convenient return policy. It allows a lead time of 48 hours for connecting with the service department. It gives a timeline of 7 days to initiate a request for exchange or refund with an additional handling fee or a restocking fee of 25%.
FAQs:
When can I return?
If you want to initiate a return request for defects and damages that happened during delivery, then you may request returns within 48 hours of the delivery at your home. If you want to request returns for any other reasons, you may reach out to us within seven days of your purchase.
Items are returnable if you received them in the following conditions:
- Physically damaged during transit
- Has missing parts or merchandise
- Found defective when delivered at your home
- Different from its description on www.gardner-white.com or the physical retail store.
How can I return?
Note the details of the damage or the defects you identify on the product delivered to you on the delivery receipt and sign it before you hand it over to the delivery agent. Connect with our service department via customer care number or raise a ticket from our contact us page within 48 hours.
Can my order be replaced?
- Yes, if the defect or damage of the product is not repairable.
- If you are unhappy with the product after installation, connect us within seven days.
Can I get a refund?
Yes, you can get a refund but with an additional handling fee of 25% for picking up the product from your home.
