Verizon has become a household network since its formation in the year 2000. It is a wireless network operator under Verizon Communications. It is headquartered in New York City. It provides mobile broadband and internet access and other network services for devices like mobile phones, tablets, and various data plans for USB or modems, mobile connectivity via hotspots, etc. Its connectivity services stretch over Wireless 5G Ultra-Wideband, 5G Nationwide, 4G LTE, and 3G networks. One can contact Verizon or visit their nearby store to avail of the Verizon services or visit their website to get more details. Let us find out Where can I return Verizon equipment?
Can you return Verizon equipment? Where to return Verizon equipment?
Yes, Verizon equipment can be returned to the company after discontinuation of the services acquired by the customers. Similar to other companies in the market, Verizon also has a return policy for its products after their purchase. Any customer can return the devices or accessories within 30 days of their purchase. And they can get their refund once it has been properly checked along with all its accompanying parts. If the purchases are made from a non-Verizon retail store, then one should know their return policies. In this case, Verizon does not usually take any responsibility for the equipment or any other issue.
Verizon equipment can be returned to the company in a few simple steps. Once you’ve decided to return the purchased equipment from Verizon, the company can be contacted to disconnect the services availed. All the equipment including all the power cables, boxes, remote controls that initially was delivered should be packed for return.
To initiate a return at Verizon, follow these steps:
- Visit the My Orders page on the Verizon website and check the details of the order you wish to return.
- Select the Return option to proceed with the equipment return.
- After that, you shall be contacted by Verizon customers’ services to provide you with further information on the same.
The equipment can also be returned to the Verizon retail store from where they have been purchased or a nearby one. They can also be sent via mail if they have been bought from the website and not from a retail Verizon store. If they have been brought from the website, one can contact the customer desk and inquire regarding the same. You will be provided with the mail details and return labels that will help in the easy identification of your return package.
For returning the equipment via mail, one can follow these steps-
- Request for a return at Verizon
- Pack all the equipment and products in a box that might prevent any damage to it.
- Apply the return label provided by Verizon on the box for identification
- Ship it from the nearest mailing store
- Keep the tracking code safe with you for ensuring its proper delivery.
Key aspects to remember for returning equipment
- It is important to clear any outstanding due of bills or services before disconnecting from the services.
- It is important to remember that one needs to return the equipment to the company within 30 days of disconnection of the services, to avoid the unreturned equipment charges.
- It is also advisable to inquire at the retail store before directly visiting for a return since not all stores accept return packages. So one can contact the store to ask the same or get further information.
- It is also important to know that returning the equipment does not imply the cancellation of the services and one needs to contact Verizon for the same.
What are Verizon cancellation charges?
There are no cancellation charges for returning the equipment from Verizon if the devices are returned within the stipulated period of 30 days. Otherwise, Verizon charges an unreturned equipment fee for the equipment. If the company charges any service cancellation charges it might be due to any reasons stated in the contracts that are mentioned during the purchase of the services and equipment. But this fee is not similar to the fee charged for late equipment returns. It is advisable to contact the Verizon customer service desk before placing any fees or charges to enquire regarding the payments made.
Conclusion
Verizon accepts returns of its equipment and one can do that either at the Verizon retail store from where it has been purchased or via mail. In any case, it is advised to inquire at Verizon to get exact details of the return order you wish to make and for generating the returning label and serial number that has to be attached with the return box for shipment tracking. It is also better to ask regarding the fees and refunds beforehand. Hence, one can return their equipment to Verizon services, and in case of any queries contact their customer service desk and Verizon will help you to sort out any issues regarding your returns and help you with an alternative solution if any of these does not work for you.
