Where is Lowe’s Corporate Office?

Lowe’s is the second-largest chain of retail and hardware stores in the US and the world. The franchise serves millions of customers every day and prides itself on this fact. Delivery and installation, support, maintenance, and servicing customers are some of the many services that Lowe’s offers. Where is Lowe’s Corporate Office? keep reading.

Where is Lowe’s Corporate Office?

The headquarters of Lowe’s Companies, Inc. is in Mooresville, North Carolina. Lowe’s has seven major support centers in the United States located at: 

  • Way Kirkland, Washington
  • Denver, Colorado
  • North Vernon, Indiana
  • Mooresville, North Carolina
  • Wilkesboro, North Carolina
  • Charlotte, North Carolina
  • Albuquerque, New Mexico 

In addition, there are three contact centers at Wilkesboro, Albuquerque, and Indianapolis. 

There is a support center at Boucherville, Quebec which services Canadian customers and handles their customer complaints.

It is not necessary to physically make a complaint at one of the support centers. Lowe’s takes complaints through phone calls and online through their website. If you are having any trouble with the company, this article will cover how to contact Lowe’s and the issues that you can bring up in your complaints.

How to Contact Lowe’s Corporate Office?

For making customer complaints, Lowe’s can be contacted either by phone or online through its website.

The phone numbers of Lowe’s Customer Complaint Services Department are

  • Customer Care Number: 1-800-445-6937
  • Professional Desk: 1-844-569-4776
  • Warranty, Repair and Protection Offer Number: 1-888-775-6937
  • Installation and Sale Services: 1-877-465-6937
  • Lowe’s Credit Card Services: 1-800-444-1408

For making complaints online, visit Lowe’s website:

https://www.lowes.com/l/contact-us.html

Lowe’s processes request daily and are efficient at it. You can expect them to get back to you about your complaints and proceed with the order in a timely and methodical manner. The customer service team will re-contact you by phone to process your orders.

If the customer service representative is not willing to help you, you can also contact their legal team:

Lowe’s Inc. Legal Department P.O. Box 5000 Mooresville, NC 28117-5000

Reasons for Complaining

A customer can have a lot of reasons for complaining against one or more things about the company. They may not like the attitude of Lowe’s sales representatives who may have behaved rudely with the customer. They may also have some complaints about the product(s) that they have purchased either online or from one of Lowe’s retail stores. In recent years, Lowe’s retail store experience has dipped due to a decline in the quality of employees hired and many customers have switched to online shopping. The lack of staff in the stores, slow processing of products, and substandard employees who are not used to handling customers or do not have the complete relevant knowledge of a product that the customer is interested in are some common complaints made by customers who shop offline at Lowe’s hardware and retail stores.

Since Lowe’s does not hire its delivery and installation personnel and has contracts with independent installers and service providers for installing and servicing appliances, there can be times when the installer or delivery person has not done their work satisfactorily. Although this personnel is thoroughly checked, if any such worker has done something that you do not like such as behaving badly or not installing or repairing an item properly you can file a complaint with Lowe’s about those things.

If the product that you have bought is not working as intended, Lowe’s customer servicing team will see to it that the product is replaced or repaired as quickly as possible. A product complaint is taken fairly seriously you can expect Lowe’s to take action immediately within the same day or a few business days. Inquiries about warranties and protection plans are also answered by the customer support team.

How to Reach the Corporate Office?

In case your demands have still not been met by the customer support team or you have other important business to take care of that cannot be handled by the support team, you can also visit Lowe’s headquarters at Mooresville, North Carolina. Mooresville is connected to all major cities in the United States by road, rail, and airways. It is readily accessible to other parts of the nation.

Conclusion

Lowe’s takes great care in providing customers with the best shopping experience and it prides itself on having a large customer base which it tries to support in every way possible. While customer experience at Lowe’s has fallen since its heyday in the eighties, it is trying its best every day to reach out to new customers as well as make sure that their old customers have a satisfying experience and improve its support for the customers.

FAQs

Q1. How to find a product online?

A1. You can search for the desired item by the manufacturer’s model number, the name of the product, or browsing different departments.

Q2. Can I read Lowe’s offices at Mooresville by Road?

A2. Yes, you can reach Mooresville by car.

Q3. How do I request service for a faulty product?

A3. Please visit  https://www.lowes.com/l/lowes-protection-plan.html or call 1-888-77-LOWES (56937) to get the required benefits.

Where is Lowe’s Corporate Office?

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