Amazon is a well-known e-commerce platform where people buy or sell a variety of items, but sometimes, a customer may not want to buy an item after placing an order and would like to cancel his orders. Can he do so? If yes, how? Knowing about the Amazon order cancellation policy may help answer all your queries and remove your doubts.
Amazon Order Cancellation Policy
The Amazon order cancellation policy allows customers to remove their purchased items from the order they have placed within thirty minutes after ordering the item. After thirty minutes, only the seller can cancel the order upon a cancellation request by the customer. According to the Amazon order cancellation policy, Amazon sellers are obliged to pay their buyers’ money to them when they cancel their orders and meet the conditions of the Amazon refund policy.
The Steps to Cancel Items Ordered on Amazon
Would you like to cancel an ordered item before it is delivered to you from an Amazon warehouse or fulfillment center? Don’t worry. The following guidelines will equip you with what you need to cancel an item you have ordered on Amazon.
1. Begin the process by signing in to your Amazon account.
2. Click on Returns & Orders.
3. Click on Your Orders and select the item you have rescinded from buying
4. Click on Cancel items.
5. Mark the checkbox of the item you have rescinded from buying
6. Click on Cancel selected items in this order. A confirmation will appear on the screen. It will also be sent to your email.
Conditions to Receive Refunds for Canceled orders
One good thing Amazon has over some of its rivals is its refund policy, which ensures that buyers get their money back when they cancel their orders. According to the policy, Amazon sellers must pay back customers for items they have removed from the requested order under any of the following conditions:
• If a customer receives a damaged or defective product.
• If a customer cancels his order before Amazon delivers the item to him.
• If Amazon no longer lists or sells the product.
• If a purchased item does not meet the requirements as specified by the seller.
How Amazon Handles Orders?
We will also talk about how Amazon handles orders from customers. This is because the two topics are interrelated. Amazon uses a method known as Fulfillment by Amazon to take orders from customers worldwide. It is an international shipping method for sellers to send their items to Amazon fulfillment centers. Amazon stores the item in good condition and ships it to the buyer on behalf of the seller when the buyer orders the item. Other responsibilities Amazon performs for its sellers include handling returns and customer service.
Fulfillment by Amazon eases the seller burden of delivering the purchased product to buyers by themselves since Amazon takes charge of that responsibility. Since online buyers want to receive their purchased items on time, Fulfillment by Amazon (FBA) is one of the best strategies to serve them. According to Amazon, it has 175 fulfillment centers.
Why the need for “Fulfilled by Amazon”?
The reasons are not far-fetched.
- It helps sellers save time to pay attention to the growth and expansion of their business.
- It is a reliable method to get customers.
- Sellers can use the Amazon distribution network.
- It provides you with an end-to-end solution for customer service, storage, and returns.
- It ensures fast delivery of ordered items, usually within two days.
Conclusion
Amazon order cancellation policy protects the interest of both the Amazon sellers and buyers. Buyers do not entertain fears of losing their money when buying from Amazon. Since buyers can get back their money when they cancel their orders, it is an incentive to shop on the Amazon platform or buy from Amazon sellers. It could also result in increased sales for sellers and help them expand their business.
Frequently Asked Questions
- When Can Orders Be Canceled?
You can cancel an order only if Amazon has not shipped the item to you. However, if you wish to cancel an order after shipment, visit the Amazon support page for more details.
- Does Amazon Grant Refunds for items that have been removed from the orders made?
Yes. Amazon gives refunds for orders that have been removed. However, one must satisfy the conditions for the Amazon order cancellation policy before he receives a refund from Amazon. See above for details on the conditions.
- What is the Time Frame to Get Your Amazon Refund?
It is usually between two and three weeks. Most refunds are paid within seven days after Amazon receives and processes your request.
- Can discounted bundled orders be canceled?
Discounted bundle occurs when amazon shoppers make bulk purchases at a discounted price. To remove a single item from the discounted bundle is not allowed, but you can remove all the items from the discounted bundle before they are shipped.
