National Mattress LLC, founded in the year 2010, is a company that deals with the manufacture and sale of mattresses and related accessories. Primarily based in Canada and Northern United States, the company has come a long way in the past decade in establishing itself as the leading mattress retailer in the countries.
On its website, the company claims that it aims to build its business on certain principles of life such as honesty, dedication, and sincerity. One can simply head over to the company’s website to shop from National Mattress.
National Mattress offers a 14-day return period for all of its products. Any product returned within this period is eligible for a replacement or a full refund. Additionally, all the products come under the “90 Night Comfort Guarantee” program.
In this article, we shall be taking a look at all the information regarding the return policy of items at National Mattress.
Terms and Conditions of the Return Policy
The return policy offered by National Mattress is governed by certain terms and conditions, which include:
- The company accepts returns on all of the items purchased from the store within 14 days from the purchase date.
- The items need to be undamaged. If the item is found to be torn/ discolored/ deformed, the return request would be rejected by the company.
- The officials at National Mattress hold the final right to approve/reject a return request.
- The liability of the company is restricted to offering a full refund or exchange of the product.
- Items can be sent for a refund only if the item is unopened and all the original tags are kept intact. Any associated accessories would also need to be returned in order to be eligible to earn a refund.
These are the main criteria that govern the return policy at the company. There are further rules and regulations mentioned on the company’s website, and interested customers can take a look here. (https://www.nationalmattress.ca/return-policy).
90 Night Comfort Guarantee
Once an item has been opened, the return policy no longer remains valid. After this period, the 90 Night Comfort Guarantee plan kicks in. Following are the important points that explain this scheme:
- Customers have up to 90 days to decide whether or not they like the product.
- If a customer decides that the new product does not meet his/her expectations, it can simply be exchanged for another product.
- However, no returns can be processed within the first 15 days. This is because the company believes that it takes around 15 days for the mattress to adjust to the customers’ sleep posture.
The 90 Night Comfort Guarantee is one of the best in the market and sets apart National Mattress from its competitors.
Cost for Returns
Customers have to pay for the shipping fees of exchanged items. National Mattress charges a fee of $99 for products exchanged through the 90 Night Comfort program. Additionally, any difference in the price of the two products would need to be adjusted.
In the case of refunds, full amounts will be accredited back to the original payment source within a period of 7 days from the day the refund request has been initiated by the customer.
Conclusion
We have seen in this article that National Mattress offers a very lenient return policy on all of the items sold through its website. Customers have loved the policies of the company. Any customer having any difficulty in the return process may contact the customer support at the company and the matter would be looked into with immediate attention. The lenient return policy offered by the company is also a fair reflection of the faith and belief the company has in its items.
Frequently Asked Questions
Question. What are the payment options that can be used at National Mattress?
Customers can pay using any of the popular payment methods at National Mattress. Credit and debit cards from Visa, MasterCard, and American Express are accepted and so are the popular payment applications like PayPal, Google Pay, and Apple Pay. In select cases, “Buy Now, Pay Later” services can also be used.
Question. Is it worth it to buy mattresses from the company?
The answer to this question is a definite Yes. Although National Mattress products are usually a tad expensive as compared to its rivals, the products are of top quality. Customers are guaranteed of buying the best available item at each price range. This, coupled with the excellent customer service, makes National Mattress highly recommended.
Question. What are the shipping costs for mattresses bought from National Mattress?
All the shipping charges are made free if items over $199 are bought. Lower than that, the shipping charges usually vary between $10-20 depending on the distance from the stores, materials purchased, etc.
