Food delivery is one of the industries that has recently gained popularity in the American market; previously, we would either visit stores for food or, if the location was nearby, we could simply call and request home delivery. The businesses saw a good idea in this and started an online service through which you can order your food from any restaurant. During the initial days of this idea, the radius was not very big from where you could order food because of strict time policy and other reasons, but currently, we can order food from a long distance and it gets delivered to you in an hour or so. Recently, there have been many cases where people have complained that the food they have ordered has either been stolen by the delivery guy or has reached in very small quantity. Let us know Doordash Drivers Stealing Food.
DO YOU SEE DOORDASH DRIVERS STEALING FOOD?
Recently, there have been tonnes of complaints on Doordash regarding food stealing or food quantity. Drivers or the delivery guys who take orders from the restaurant and on their way to delivery tamper with the packaging, either stealing the food or taking a portion of it. A question may arise in everyone’s mind that if they steal the food, then the people who have ordered the food will not take the order or make the payment for that order. Well, there are cases where people have returned the food and have not paid for their order, but most cases consist of orders that have already been paid for their order. Now they are not left with the choice of not making payment. Let us look in detail at why such a thing is happening and how it has affected Doordash.
Why do delivery guys steal the food?
Firstly, whatever may be the reason which has led the delivery guy to steal food, it is completely wrong and also it is not one or two cases where we can understand why it is happening. There are thousands, or rather a lack of cases, in America and other parts of the country.
One reason, which was given by a delivery guy against whom the case was lodged, stated that he was very hungry, the delivery address was very far, and he had no money to buy food. So he ate the food that was ordered by someone else. There are other cases also where people said that the delivery address was very far and they couldn’t find the address, so they tried the food.
Doordash’s approach to such food-stealing:
When Doordash started getting complaints from customers that food had not reached their premises or had been tampered with in the way, Doordash implemented a rule that the person has to take pictures of the order while collecting it from the restaurant, and again, a picture has to be taken in front of the house or from the location where the order has been made.
The delivery personnel didn’t stop at this phase. They also took the picture in front of the delivery address and then took away the food. This thing was live recorded by a person who ordered from DoorDash and the delivery guy came to their doorstep. They placed the food in front of their door, took a picture, and completed the order without ringing the bell or calling the customer. After that, he took the order and went away.
What should a person’s response be when a doordash driver steals the food?
After the company policy of taking the picture in front of the person’s home, there have been ample cases where the drivers have asked the customer for a tip and if the amount that has been asked by the delivery person is not met, He/she would just walk away with the food. So don’t try to fight with them, call the doordash complaint corner and complain.
If the person at Doordash does not respond or does not take appropriate action, you can also file a complaint in a nearby consumer forum.
What should Doordash do to avoid such stealing?
Doordash recently changed its policy and delivery procedures to adjust to the stealing rate, but they should also take strict actions against that delivery personnel because they are hampering their business as well as their reputation in the market. The online orders from Doordash have fallen gradually.
Upon proper verification, Doordash’s complaint should give a full refund or free meal to people whose food has been stolen. There are many cases where the complaint center just does not respond to their customers, and that has downgraded the whole Doordash market.
CONCLUSION
Doordash is an American food delivery company. Recently, this company has encountered many food-stealing cases involving the delivery guy who was to take orders from the restaurant and deliver them to the customer’s address. They tampered with the delivery, either eating a portion of it or after the company updated the policy, these people took the whole order from their doorsteps. The company is trying its best to stop this and improve the user experience.
