Do you own a Nankang tire and looking for its warranty details? If yes then this article is for you in particular.
If your tire is damaged or failed due to a fault in manufacturing or material, Nankang allows you to claim for a standard limited warranty. Along with the standard warranty, a mileage warranty is also provided by Nankang. However, terms and conditions apply and specific tires used under some specified conditions are excluded from the warranty. For instance, the tires with labels “B” and “NA”, the tires used for racing, high speed and tires damaged due to road hazards i.e., punctures and pits and bumps in the road. All such tires will not be eligible for warranty at Nankang.
If you want to claim the warranty, there is a step-by-step procedure you need to follow. Fill in the required forms and provide complete documents to the Nankang representative by contacting them via mail or phone, after which inspection of the tire will take place. If your tire will be eligible for adjustments, you will be issued the credit and your tire will be destroyed. If not, then your tire will be sent back without any adjustments.
This article will let you know the intricate details involved in the warranty of Nankang tires. Through this article, you can find all the terms and conditions of the warranty policy, and a complete procedure required to claim the warranty.
What is the Standard Limited Warranty of the Nankang tire?
The Tireco has developed Nankang tiers to offer customers a quality-assured driving experience. Nankang assures us to provide the tiers free of any defects.
However, if a warrantable tire is found defective, the company examines the product and facilitates you by making certain adjustments if the terms and conditions are applicable. i.e., the defect is due to material or workmanship.
The adjustments allotted to customers directly depend on how much you have used the tire. Nankang makes the adjustments on a pro-rata basis considering the most recent purchase price of the product.
Period to claim the warranty
Your warranty expires once the timer reaches the time limit provided by the Nankang. There are two cases listed below, and whichever is reached first, will be implied in case of a warranty claim.
- From the date you purchased the tire, you will have 5 years of warranty.
- From the date tire was produced, you can claim the warranty for up to 6 years.
To which product Standard Limited Warranty is applicable?
The location where you are using the tire matters as this standard limited warranty applies only if you are using it on a vehicle that is registered in certain areas. i.e., Mexico, Canada, United States, and U.S. Territories.
Furthermore, you cannot transfer this warranty to anyone. Only an original purchaser can claim the standard limited warranty of Nankang tiers as the warranty is non-transferable.
Also, the Standard Limited Warranty does not cover any taxation and service costs.
To which product Standard Limited Warranty is not applicable?
- If the products are damaged due to road hazards, Nankang is not responsible for this harm and a warranty will not apply in this case. These damages include punctures, cuts, and tears.
- If you are misusing the product and encounter any harm or damage, you cannot claim for warranty. For instance, overloading, excess speed, racing, etc.
- An altered and retarded tire will not be eligible for any sort of adjustments.
Tread depth required for warranty
Tread depth matters when you claim for a warranty. If the tread wear indicator indicates that tires have served their full life, or the tread depth of tier is 2/32”, then the warranty will not apply as the tier has covered the tread it was designed for.
Which class of tires at Nankang is not warranted?
Certain Nankang tiers are not warranted. You can identify them as they will be marked with the sign “NA” standing for not available.
Also, the tier marked with “B” indicates the blemished category is not included in the warranty and is never considered for adjustments.
Out-of-round tires
If you are returning a tier for the out-of-round condition while the tread wear lies within the first 2/32, the value of the tier will be assessed and you will be given 100% value back according to the latest purchase price.
However, read wear greater than 2/32 will not allow you to ask for any adjustments.
Warranty for tires used by recreational vehicle
If you are using the Nankang tier for recreational vehicles, you will be required to certified weight ticket in case of claiming a warranty.
What is the limited mileage warranty of the Nankang tire?
As the name suggests, this warranty is applied when the tire wears out before covering the warranted miles within 5 years of manufacture. The vehicle odometer will indicate the miles covered and the customer will be rewarded the credit upon the purchase of a new tire.
Replacement will be made on a pro-rata basis. However following terms and conditions will apply.
- Tier is used by the original purchase on the same vehicle on which it was installed at the time of purchase.
- Tires are maintained properly and given the inspection and maintenance at the required time.
- You have originally registered the tire at the official website of Nankang i.e., tireco.com.
- You must have completed all the form submissions required for mileage warranty claim. These forms are available at the website of Nankang.
How to claim the warranty?
Follow these steps if you want to claim the warranty.
- Contact the customer department
To start with, you require a Return Merchandise Number. To get this number contact the customer relations department either via email or contact number.
Email: rma@tireco.com
Contact: 1-800-937-9433
- Fill out the forms required
Fill out the Warranty Claim Form and Tire Installation Form (in case required) and provide all the required documents.
- Inspection process
To examine the tire, the customer service department will contact you to send the tire to an adjustment center. Make sure to send all the forms you filled in step 2 along with the tire. Don’t worry about the delivery charges as the detail about them will be provided to you with the RMA number.
After receiving all the requirements, the representative of Nankang will inspect your tire.
- Successful Adjustments
If the inspection reveals that your tire is eligible for adjustments, the company will destroy the tire and will issue you the credit you deserve depending upon the terms and conditions.
- Non-adjustable tire
If the inspection results in non-adjustments, you will be contacted by the representative and the tire will be delivered back to you without any adjustments. You will have to pay the return shipping charges as well.
Conclusion
Nankang provides its customers with a good warranty policy. However, a step-by-step procedure is required to be followed. Make sure to read the guidelines and fulfill all the requirements when claiming a warranty at Nankang. Otherwise, your application may be delayed due to incomplete documents and forms.
Frequently Asked Questions
- Does Nankang provide a mileage warranty?
Yes, it does.
- What is the contact number of the customer relations department at Nankang?
800-937- 9433
