Does Mattress Firm Remove Old Mattress?-Know More About It

Before buying a new mattress, most people worry about what to do with their old mattress. Some stores offer multiple delivery methods for affordable prices, but only a few of them remove old mattresses. For this reason, is important to know whether the mattress store you wish to purchase from offers this service or not. Today, let’s review if the Mattress Firm store removes old mattresses, for what price, and more. Mattress Firm remove old mattresses as part of three of its four delivery methods. Each includes benefits to fit every need, like the setting up of adjustable bases, removal of packaging material, and more. Stay tuned to find out all about these methods so you can choose the best for you on your next mattress purchase. 

Does Mattress Firm Remove Old Mattress?
Does Mattress Firm Remove Old Mattress?

Mattress Firm

Mattress Firm is confident about matching every client with the right mattress for them, and all for the right price. The company was founded in 1986 in Texas, and now it has approximately 2,300 locations in the United States. 

The largest specialty mattress store provides more than just mattresses. At Mattress Firm, you can shop for bed frames, bedding, pillows, and accessories. To ensure the rest of their customers, Mattress Firm provides assistance from Sleep Experts at their stores. 

Mattresses guides and Bed Essentials guides are also available to consult online, so anyone can make the right decision about which mattress to choose. Added up, all of this comprises the Rest Assured Promise of the store, according to which, customers can be sure to get the best rest for the best possible price. 

Does Mattress Firm Remove Old Mattress?

Indeed, Mattress Firm provides old mattress removal services for most of its orders. Getting the removal service or not depends on the type of delivery method chosen by the client. Among four methods, only one does not include the removal service. This is such good news!

Mattress Firm Delivery Methods

As commented, there are four delivery methods available to choose from when purchasing a mattress from Mattress Firm. Each includes particular benefits so it is guaranteed that one will fit the client’s needs, no matter what they are. 

  1. Silver Service – This method is currently free.
  • This is a contactless delivery method, so the removal of the old mattress is not included. 
  • The new mattress can be delivered outside of the house at the preferred location by the client. 
  1. Gold Service – Costs $79.99-$119.99.
  • Removal of the old mattress set is included (but the number of parts must be equal to those purchased at Mattress Firm).
  • Provides in-home setup. This usually takes from 15 to 30 minutes. 
  • The packaging material of the new mattress set can also be removed. 
  1. Platinum Service – Costs $149.99.
  • Removal of the old mattress and in-home setup of the new one is included. 
  • Provides setup for any adjustable base, as long as it is also purchased from Mattress Firm
  1. Diamond Service – Costs $199.99.
  • Provides all the above-mentioned benefits plus the selection of the delivery window. 

What To Be Aware Of?

When purchasing a new mattress from Mattress Firm, there are a few things you should know in advance to guarantee that your purchase is as successful as possible. For example, 

  • Mattress Firm does NOT ship internationally or to P.O. boxes either. 
  • A delivery fee refund applies for all delivery services that are late. 
  • In case the delivery is missed by the client, a redelivery fee will be charged. 
  • A person older than 18 years old must be at home to sign upon delivery.
  • When items are shipped via UPS or FedEx, the Silver Service is automatically applied. 
  • All clients can refuse delivery of any item that arrives at their home in damaged conditions. 
  • Any mattress can be returned after 21 days but before 120 days from the original purchase date. 

In case of any further questions, reach out to Mattress Firm by calling (877) 346-8775.

Getting Ready For A Mattress Delivery And Removal

Once the delivery method is chosen, clients receive a two-hour delivery window (or they choose it, in case they purchased the Diamond Service). Within that time, delivery is supposed to take place. Clients can leave punctuality to the store, however, they need to prepare in advance so delivery of their new mattress can go smoother. 

  1. Clients are supposed to choose the route they would like to be followed by delivery men. A new mattress can be taken inside the house through the back door or garage.
  2. Clients should remove any obstacles (like furniture) from the selected route to ensure that nothing is damaged upon delivery. 
  3. Track the mattress delivery through the “Track Order” tool provided by Mattress Firm.
  4. Clients are also encouraged to clear any bedding or items from the old mattress so its removal can be faster. 

Once the new mattress is received and is all settled, remember:

  • Let the mattress breathe before adding bedding. Two or three hours may be enough. 
  • The mattress will need some time to adjust to your body (and you will need it as well), so be patient!
  • Be sure to get the best accessories for it from Mattress Firm! 

Conclusion 

Mattress Firm provides more than the delivery of a new mattress and the haul-away of an old one; it guarantees the best rest from the first night of sleeping on a new Mattress Firm mattress. Although not all delivery methods include the removal of the old mattress, most of them do, plus, clients get the setting up they desire. When purchasing from this store, all that is left to do for clients is clear the way to help the process go on smoother, and after that, the joy is ensured. 

Frequently Asked Questions

  • Can I reschedule my mattress delivery?

Yes, clients can reschedule their delivery as long as they notify the store up to 24 hours in advance.

  • Can I change the delivery window I was given?

Sadly, no. Delivery windows given by the store are final, even those chosen by the client when purchasing the Diamond Service. However, you can always reschedule your delivery. 

  • Do Mattress Firm delivery methods include mileage and tolls on the transportation’s price?

Yes, all four delivery methods cover mileage and tolls. 

Does Mattress Firm Remove Old Mattress?-Know More About It

Leave a Reply

Your email address will not be published. Required fields are marked *

Scroll to top