Searching for a great and comfortable mattress is a big-time struggle. It is more problematic if the mattress isn’t fulfilling your requirements because major mattress companies have complex return policies. So, let us see Novaform Mattress Return Policy.
About Novaform:
More than a million individuals around the world consider Novaform to be one of the most trusted brands. Novaform is a company that sells mattresses, pillows, and toppers. They are only accessible through Costco’s website and in stores. The company represents qualities such as comfort and excellence. For the past 15 years, they have been trying to improve the comfort and quality of their mattresses. The mattresses from Novaform come with a 20-year guarantee.
Twin, full, queen, king, and California king are the five standard sizes available from Novaform. These mattresses have three layers. By drawing heat away from the body and chilling it, the top gel memory form layer keeps you cool as you sleep. The second layer of foam maintains ventilation, while the bottom layer ensures durability and maintains form.
Novaform mattress return policy:
Novaform mattresses are majorly sold through the Costco website and stores, and they offer the return on the mattresses. Costco offers a satisfaction guarantee on its products. So, if the customers aren’t satisfied with the mattresses, they can process the return at the store and as well as through the website. Costco permits unrestricted returns on Novaform mattresses. Returning the order is not subject to any timing constraints. When it comes to returning mattresses to Costco, there are no established guidelines.
Returning process:
If the customer wants to return their mattresses, they can visit near Costco warehouse store or can register their return request on the website. When a freight carrier delivers the mattress, it is picked up in its original packaging. In this case, the return procedure takes some time. If the consumer opts for a store return, they will get a refund either immediately or within a few days after giving their Costco membership number. If they choose the online option, the procedure begins once the return is picked up, which might take a little longer to complete and return than usual. Within 30 days of the request, returns may appear on the purchaser’s credit card.
Conditions on the return request:
If a consumer is dissatisfied with their mattress, Costco allows them to return it without the original packaging. They handle and accept returns without difficulty if the mattresses are in acceptable condition. The shop manager has the authority to approve or reject your return request if the mattresses are messy and were purchased a long time ago. They accept return requests for memory form or shape conforming mattresses without difficulty because these mattresses take longer to expand than regular mattresses.
When returning mattresses, buyers should ensure that they have all of the necessary components. Customers can return mattresses even if they do not have the original receipt. They must present their membership card credentials at the return window, and after reviewing and validating the information, a refund will be issued. Costco’s return policy is straightforward.
Conclusion:
Novaform is among trusted and reputed brands in the mattresses industry. They have been working for the last 15 years and working toward creating a comfortable sleeping experience by advancing their products. They are trusted by millions of people across the globe for their mattresses, topper, and pillows. Costco is the only retailer that sells Novaform mattresses. They offer a 100% satisfaction guarantee on the products, so the customers can easily return the mattresses at their stores and as well online website. The customers required their membership card to make a successful return without the receipt with all the accessories. Original packaging isn’t required to make a return.
Frequently Asked Questions:
Is there any warranty on Novaform mattresses?
If customers purchase Novaform mattresses at Costco, they can return the mattress within 90 days, according to their return policy. The Novaform mattresses offer a 20-year warranty on the mattresses.
How long does the Novaform mattress take to expand?
During the delivery, mattresses are tightly packed to move and handle easily. It takes a little while to reshape in original form. Novaform mattresses take up to 48 hours to get back in their original shape. During this time, it’s fine to sleep on the mattress if you can’t wait.
Will Costco provide return pick-up on mattresses?
Costco provides pick-up service on the return request. They will pick up the mattress from home, and the only additional condition is if they deliver through a freight carrier, it is only picked up the same way as delivered.
Does Costco return without the receipt?
Costco provides non-receipt returns only on gift returns. The person is only required to share the membership number of the person who made the purchase. They offer return service on most gifting items without any problem and refund onto a Costco cash card.
