Samsung Phone Return Policy- How To Initiate A Refund?

The leading brands can sometimes make mistakes – from manufacturing defects to having wrong product descriptions, it is very common that we might need to return a given product. Have you ever wondered how and when you can return a phone from a leading company of phone manufacturer such as Samsung? Do you ever have a question – does Samsung even take returns? Read on ahead to find out if Samsung ever takes returns for any given reason. Let’s know about Samsung Phone Return Policy.

The leading brands can sometimes make mistakes - from manufacturing defects to having wrong product descriptions, it is very common that we might need to return a given product. Have you ever wondered how and when you can return a phone from a leading company of phone manufacturer such as Samsung? Do you ever have a question - does Samsung even take returns? Read on ahead to find out if Samsung ever takes returns for any given reason. Let's know about Samsung Phone Return Policy.

In order to return defective or damaged products, Samsung gives its users a whopping 14 days to complete the process.  They also have a 28-day manufacturer’s warranty, during which you can easily return a product in case it has been damaged due to any given reason. 

Samsung Phone Return Policy

Samsung has a particular set of restrictions that they have put forth before they can take back a phone. Products that were purchased from their website, www.samsung.com can only be returned under the following conditions – if the product was damaged on arrival, if there is some sort of manufacturing defect, or if the product delivered was not matching the descriptions on the website.

If these stipulations have been met, then Samsung is more than happy to accept the return of your phone. You can also request an RMA (Return Merchandise Authorization) in case your product meets the requirements for a return after 28 days of using it. But if there is any manufacturing defect, it needs to be returned to the seller within the next 14 days. 

How To Initiate A Refund?

One of the first steps you can take, as a customer, is to go to Samsung’s official website and complain about your issues within 24 hours of the product’s delivery. Even if the customer service does not ask for a picture of the product, you need to send them an image of the damaged product.

However, you need to keep in mind if there has been any damage inflicted to the product after delivery, Samsung will not be able to offer any refund. By going to the Samsung website, you can complain about the damaged product within 24 hours of delivery. Samsung or Savex Technology Private Limited will conduct an investigation and inform you about the outcome. 

You will get another product within the next 10 days of delivery if the product gets out of stock.

Money-Back Guarantee With Samsung

The company has a 30-day money-back guarantee for the customers. To avail yourself of your money back, you need to take part in an easy online process, wherein you need to put in the entry number found on the back of the phone and mention your email address so that they can reach you. 

Refunds are given back to the customer’s credit card, in the next five to seven business days. In the cases where customers have paid by cash, cheque, or money order, they will need to contact Samsung’s customer support and search for another payment method. The company can also cancel their orders anytime before they have been shipped. 

Defective Product Received 

In the rare case that your product is not working upon the opening of the box, within the first 14 days of receiving it, then you will need to visit Samsung Authorized Service Center with the product. You will need to carry the phone or tablet in the original box along with the receipt and all the tech accessories that came with it. 

The Samsung center’s technician will check the phone or device to ensure that no foul play has taken place. After the assessment of the product, the product can be given the certificate of being DOA (Dead on Arrival), if the conditions meet the requirements for Samsung’s DOA terms. In case the phone was DOA, then a replacement will be given to you within the next 10 days.

In case of unavailability of the product, then you will be given a refund within the next 7-10 days initiated by Savex Technologies. If the product is certified by the Service Center as DOA, a replacement will be re-shipped to the Customer subject to product availability within 10 working days of certifying DOA.

Conclusion

From technological advents such as phones and tablets, this age we live in has been steeped in technological advancements. Samsung is a world-renowned brand, and there will be rare cases when their phones or devices will not work. In case they do not work, you can follow these steps to get your money’s worth. 

Frequently Asked Questions 

  1. How To Return The Purchased Product?

The product can only be returned, in case it is damaged after going to the Samsung service center (if bought in person) and if the technician declares it DOA, then you can get a return, refund, or an exchange. 

  1. Can I Return My Used Product If That Stops Working?

Unfortunately, Samsung does not accept used products even if it stops working. 

  1. For How Many Days Can I Use The Warranty Period?

The warranty period is of 28 days and can be used if you face any problem with the product. 

Samsung Phone Return Policy- How To Initiate A Refund?

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