Manufacturers and distributors of viscoelastic mattresses, Tempurpedic is one of the leading mattress retailers in the country. Since most of the mattresses you buy are made to fit the average body type, it might not be the best fit for you, including a Tempurpedic mattress. What do you do if you have a top-notch mattress, but you cannot fit it? Keep reading to know what to do to know the Tempurpedic Mattress Return Policy.
Suppose you have purchased the mattress directly from the company, through online means, via phone, or a location. In that case, it will be easiest to give them a call at their customer care or customer service number if you wish to return your Tempurpedic mattress.
90 Night Trial Period
All mattresses that have been bought via a direct connection to the Tempurpedic company have a 90 night trial period. What this means is that flagship stores to simple online buying of a given mattress, have all a 90 night trial period. However, if you have bought a Tempurpedic mattress through a retail store, they might not offer this trial period.
Since all Tempur-pedic mattresses have a firm feel at first, the company has ingeniously devised a method so that you have time to adjust to the mattress. As time will pass, you will feel comfortable on the mattress by trying it out for the first 30 days of you buying it.
Factors To Get Considered
If it is observed that your body shape, weight, and temperature are not aligning with the Tempurpedic mattress, then you can return the mattress within the trial period itself. You can both return or exchange the mattress. In case you are exchanging the mattress, you will need to pay to ship $175, and difference on models in case you choose to exchange it.
In the case you want to downgrade to a model, then the difference would be refunded back to you. If you want to upgrade to an advanced version of the mattress model, you would have to pay shipping plus the difference in the amounts between the base model of a Tempurpedic mattress and the advanced version of the Tempurpedic mattress.
In the case you wish to return a mattress to get a refund, you can easily get the money back for the model but the shipping fee will not be given back to you.
What To Do In Case You Cannot Return Your Tempurpedic Mattress?
A clause that is usually not read by many is that all sales of a Tempurpedic mattress that are on sale are final. So the 90-day trial period does not apply to those mattresses, and then you will have to make do with what you have on hand. However, there are some alternatives to consider in case you cannot return your mattress.
If your mattress is still almost brand new, you can easily donate your mattress to any GoodWill or any other donation store. However, some major stores like Salvation Army have stricter rules as to which mattresses they will accept. You can also check with local donation centers and shelters that will accept your mattress that has been gently used or not.
You can also sell your Tempurpedic mattress online through a second-hand store such as eBay. A mattress of good quality can fetch you from anywhere between $50 to $200 on such sites. To have a fair game, please list your mattress that has been used to not deceive anyone.
Client Reviews
Based on 319 reviews, it can be observed that out of 5 stars, consumers have given Tempurpedic a solid and average rating of 3.9 stars on Consumer Affairs. A consensus says that Tempurpedic mattresses have a good warranty and have a risk-free sleep trial, but the mattress may lose firmness over time.
The bottom line is that consumers find the return policy of Tempurpedic mattresses firm and fair, which gives them an easy mind as they buy the mattress.
Conclusion
To have a solid sleep, you must find the mattress, that works for you and that is also what Tempurpedic stands for. However, if you have bought a Tempurpedic mattress directly from the horse’s mouth, ie from the company itself, you can exact the product within 90 days of buying it. This mattress, if bought directly from the company can be through any means – through a flagship store, online, or by phone.
Frequently Asked Questions
- Can I Return Mattresses Bought On Sale?
No, you cannot return mattresses bought on sale.
- How Much Is The Shipping Charge?
The shipping charge is $175. You can upgrade, downgrade or exchange your mattress. You can also opt for returns as long as you are happy with not getting the shipping fees back.
- What Is The Return Period For The Mattresses?
The return period for the mattresses is 30-90 days.
