Amazon – Refund without Return Policy

Amazon – Refund without Return Policy

The American-based multinational e-commerce platform, Amazon, is well known for its customer service. They own a customer-centric business and is constantly looking for what their customer wants. Surveys and feedback forms after each purchase are used for data collection. Amazon is using this information for business development. A 30-day no-cost return policy of theirs is a perfect example of this customer-focused approach.

While purchasing a product from online stores, there is an option to return the product before 30 days of purchase, if the customer is not satisfied with the product. Under such circumstances, customers will get a full refund of the price paid and they have to return the product. It would be collected the way it is delivered. But in the case of the ‘refund without a return policy,’ in Amazon there is no need to return the product and a refund would be given after complaining.

Starbucks Rewards Hacks – Know Mo...
Starbucks Rewards Hacks – Know More

How to get it?

Applying for a refund without a return is in more ways similar to applying for a refund with a return. In the “your Orders” section in your Amazon account, there’ll be a “problem with order” option. There you should select the product you want a refund for and explain issues with the product and opt for a refund or replacement. Submission of such a complaint would initiate a refund process.

Refund with return

In a refund with the return, the customer has to return the product and a refund would be given only after it reaches the Amazon fulfillment center. Even though the return is cost-free, It may mostly take 3 – 14 days for the product to reach Amazon from the carrier. It would take 3-5 business days to initiate the refund and your bank may take a little more time. Even though there is an instant refund option where a refund is initiated before return, mostly it works the traditional way.

Refund without return

When it comes to the “refund without return policy” customers will get the refund more quickly since there is no need for the product to reach Amazon. Customer can keep their product if Amazon approves a refund without return. Full discretion regarding this is vested solely on Amazon. Refund and return option varies according to the seller, item, the reason for the return e

Why a refund without return policy?

Since a return of a purchased product is free of cost, this is paid by Amazon itself. Along with the cost of the return, Amazon has to pay for its shipping, inspection, restocking, storage, etc. This logistical hassle would cost Amazon a lot. And if this is more than the cost of the product, its return wouldn’t be profitable. So Amazon would demand a return of a product only if its price is worth the hassle and cost. That means products with lower prices wouldn’t be asked to return and a refund without return would be granted. So basically in amazon allocation of refund without a return policy depends mostly on the price of the product.

Benefits of refund without return policy

  • Return of products with lower prices would cost the company unwanted expenses. These extra expenses can be saved with a refund without return.
  • In the process of return, both the company and the customer would have to invest a lot of their time. This can be avoided if there isn’t a return since the return process and then refunding would take weeks.
  • Refund without return can avoid many unwanted disputes between the customer and the company that may arise around the returned product.
  • Refunds with returns have a great impact on customer satisfaction. The lengthy return process and long waits for a refund or a replacement would discourage the customer from future purchases.
  • Since there is no need to wait for the returned product to reach Amazon refund would be generated more quickly.  This would save time and customer satisfaction.
  • Many customers would review the refund policy of an online store before purchasing. A refund without a return policy can influence the decision of a lot of customers about their purchases and thus have an impact on customer loyalty.
  • Since there isn’t a return it could save a lot of air, water, or land travel fuel used for the shipping. Also, extra plastic and other non-degradable materials used in the repacking can be avoided and thus having some environmental benefits.

Demerits of a refund without return policy

  • There is a higher chance of customers abusing this policy to get away with free products. Purchasing low-cost products and later demanding a refund without return could easily earn them a free product.
  • Sellers don’t have any voice in this since the sole responsibility regarding granting a no return is vested in Amazon.
  • Since both the refund and the product are given by the seller, the loss would-be sellers. They’ll lose both money and product.

Conclusion

After the delivery of a product, customers can demand a refund or replacement if they’re not satisfied with the product. While processing such a demand, if the return process costs more than the product, Amazon would allow a refund without return. This enables the customer to keep the product. Even though this is profitable to the company and helps in increased customer satisfaction and loyalty, it’s not a great policy for the sellers of Amazon. Since they lost both their money and product this policy is a bane for the sellers while it’s a boon for the customer.

Frequently asked questions

Q: Can’t the sellers do anything about their loss through refund without a return policy?

A:  If a refund request seems suspicious or multiple refund request is lodged from a single account, the seller can flag that particular account and inform Amazon. This will block that particular customer.

Q:  What should be the reason for demanding a refund or replacement?

A: The reason can be anything that affects customer satisfaction. This includes the wrong product, damaged product, delayed delivery, and even “no need for the product anymore”.

Amazon – Refund without Return Policy

Leave a Reply

Your email address will not be published. Required fields are marked *

Scroll to top